A and N certified
Supriya Singh
CS Associate
Pune
Summary
Knowledgeable and dedicated customer service professional with extensive experience in this industry. I know to handle my customers in the way they agree .Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Customer Service Associate
Amazon Development Center
Pune
07.2020 - Current
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Was nominated as SME for NA-MU (message us and chats) 6 times handled 6 different teams.
- Was nominated as GEMS for NHT CAP for 2 times handled 2 different NHT Teams.
- Always been a top performer with least CHT and transfer rates and high RAP and PRR.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Was selected as winner twice for ideathon.
- Cross-trained and provided backup support for organizational leadership.(worked for NA,CA,IN,SWAT)
Relationship Manager, Banking Operations
Axis bank
Pune
02.2019 - 04.2020
- Worked with LIC and MAX life insurance and diffrent departments to facilitate communication and deliver personalized solutions to customers.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new leadership as part of succession planning.
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
- Handled Burgundy account portfolio.
Team Leader Manager
SPK Technology
Pune
01.2018 - 01.2019
- Increased productivity by 36% and revenue streams by 11% through effective change management practices.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Education
MBA - Marketing And International Business
IEMS
Mumbai 06.2019 - 08.2021
B.COM - Finance And Marketing
Pune University
Pune 04.2016 - 04.2019
High School Diploma -
SNBP College
Pune 03.2014 - 03.2015
Skills
Account management
undefinedSoftware
Red Hat ethical hacking certified
Cloud computing certified
Tally ERP 9 and 92 certified
Interests
Reading books
Cooking & Baking
Timeline
Customer Service Associate
Amazon Development Center
07.2020 - Current
MBA - Marketing And International Business
IEMS
06.2019 - 08.2021
Relationship Manager, Banking Operations
Axis bank
02.2019 - 04.2020
Team Leader Manager
SPK Technology
01.2018 - 01.2019
B.COM - Finance And Marketing
Pune University
04.2016 - 04.2019
High School Diploma -
SNBP College
03.2014 - 03.2015
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