Supriya Singh
Sonebhadra
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Student Success Specialist
Think & Learn Pvt. Ltd.
12.2021 - 01.2024
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Provided support and guidance to students experiencing academic and personal troubles.
- Assessed data gathering methods for validity and reliability purposes.
- Met firm deadlines while applying results-driven and goal-oriented methodology to teaching initiatives.
Flipkart Customer Support
Startek Aegis
09.2020 - 05.2021
- Adhered to company policies, procedures and system documentation requirements.
- Troubleshot and resolved customer complaints and issues.
- Collaborated and maintained communications with sales representatives on customer-related issues.
- Resolved discrepancies found on customer orders and facilitated communication between departments for resolution.
Project Coordinator
Vivekanand Welfare Society
04.2018 - 05.2020
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Reported regularly to managers on project budget, progress, and technical problems.
- Monitored project progress, identified risks and took corrective action as needed.
Customer Support Executive
CVS Pharmacy
03.2016 - 04.2018
- Listened to customers' questions and concerns to provide answers or responses.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Provided customers with updates and periodic statements on service developments and changes in trends.
Education
Bachelor of Science - Biology
Sunrise University
Alwar, Rajasthan 04.2001 -
Skills
Peer Mentoring
Career Counseling
Academic Advising
Workshop Facilitation
Live Chat Support
Complaint Handling
Building Rapport
Product Knowledge
Customer Service
Customer Relations
Certification
Aviation And Hospitality Management
Timeline
Student Success Specialist
Think & Learn Pvt. Ltd.
12.2021 - 01.2024
Flipkart Customer Support
Startek Aegis
09.2020 - 05.2021
Project Coordinator
Vivekanand Welfare Society
04.2018 - 05.2020
Aviation And Hospitality Management
11-2016
Customer Support Executive
CVS Pharmacy
03.2016 - 04.2018
Bachelor of Science - Biology
Sunrise University
04.2001 -