Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Supriya Singh

Summary

Ambitious Executive successful at customer interaction,improving performance ,communication and team management skills. High-energy, results-oriented leader with entrepreneurial attitude. Looking to apply knowledge and expertise to contribute to business sustainability and growth. Pursuing challenging new position at a growing organization.

Overview

6
6
years of professional experience

Work History

User Engagement Executive

Whitehat jr
08.2023 - Current
  • Identified customer buying needs and goals through effective communication, developed sales collaterals, and conducted pre-sales technical presentations/demos.
  • Lead Generation
  • Support and Counseling
  • Sales Closure
  • Engaged customers online and via phone/email.
  • Collaborated with technical and support teams to resolve queries promptly for a seamless experience for customers.
  • Guided customers to tailored solutions, through business presentations.
  • Achieved 35%-40% class completion ratio.
  • Implemented CRM tools and software to streamline customer interactions and data analysis.

Operation Executive

Foxmula (Ed-tech)
01.2022 - 06.2023
  • Conducted market analysis, collaborated with vendors, and provided valuable sales support services to enhance customer experience.
  • Prepared sales proposals, actively participated in team meetings with managers, and generated monthly reports.
  • Handling Admin, Support and Payment Gateways.
  • On-boarding of students.
  • Live chat and Counseling.
  • Following up on Payments.
  • Checking Mails and follow-ups .
  • Conducting Exams
  • Engaged in operation handling.

Operational Manager

Fusion Meals Event Co.
04.2018 - 03.2021
  • Partnering with manager and organizing events.
  • Client Management .
  • Connecting with Customers.
  • Handling the Operations team.
  • Resources Management.

Education

Master of Arts - Public Administration

Indira Gandhi National University

B.Com Honours - Accounting And Finance

Calcutta University

Skills

  • Microsoft Office, Google suit
  • Communication and Leadership,
  • Team Management
  • Live Chat
  • Intercom crm and Salesforce

Languages

English
First Language
Hindi
Intermediate (B1)
B1

Timeline

User Engagement Executive

Whitehat jr
08.2023 - Current

Operation Executive

Foxmula (Ed-tech)
01.2022 - 06.2023

Operational Manager

Fusion Meals Event Co.
04.2018 - 03.2021

Master of Arts - Public Administration

Indira Gandhi National University

B.Com Honours - Accounting And Finance

Calcutta University

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Supriya Singh