AI Power BI Certified
Supriya Singh
Senior Compaliance Associate (Legal)
Pune
Summary
- Manage employee's cases and make decision accordingly. Help and understand there issues in order to help and decide for them in a better manner.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Senior Compliance Associate (RP-Legal Department)
Amazon Development Center.
06.2023 - Current
- Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
- Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
- Managed practical action plans to respond to audit discoveries and compliance violations.
- Prepared and submitted regulatory filings in timely manner.
- Identified, investigated and documented compliance violations and recommended corrective measures.
DLS Case Specialist/Administrative HR Assistant
Amazon development center
10.2022 - 06.2023
- Review cases and claims thoroughly and make decision based on information provided by employee.
- Resolved problems, improved operations and provided exceptional service.
- Applied effective time management techniques to meet tight deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Achieved higher success rates in cases through diligent research and meticulous documentation of evidence.
- Strengthened partnerships with external organizations by fostering open communication channels and facilitating inter-agency cooperation when necessary.
Customer Service Executive
Amazon development center
07.2020 - 10.2022
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Was nominated as SME for NA-MU (message us and chats) 6 times handled 6 different teams.
- Was nominated as GEMS for NHT CAP for 2 times handled 2 different NHT Teams.
- Always been a top performer with least CHT and transfer rates and high RAP and PRR.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Was selected as winner twice for ideathon.
- Cross-trained and provided backup support for
organizational leadership.(worked for NA,CA,IN,SWAT)
Relationship Manager, Banking Operations
Axis bank
02.2019 - 04.2020
- Worked with LIC and MAX life insurance and
different departments to facilitate communication
and deliver personalized solutions to customers. - Maintained knowledge on banking products and
distribution to provide optimal service support. - Generated new business and referral clients in
partnership with financial advisors and branch
team. - Monitored issues carefully and reached out to
customers to provide immediate resolution and
maintain satisfaction. - Recruited and hired talent for operations and
service delivery and managed branch offices by
mentoring and cross-training new leadership as
part of succession planning. - Achieved client satisfaction and loyalty by
establishing collaborative relationships,
facilitating needs assessment. - Handled Burgundy account portfolio.
Team Leader Manager
SPK Technology
01.2018 - 01.2019
- Increased productivity by 36% and revenue streams by 11% through effective change management practices.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to
executive office. - Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Education
High School Diploma -
SNBP College
Pune 03.2014 - 03.2015
Bachelor's of Commerce - Finance And Marketing
Pune University
Pune 04.2016 - 04.2019
MBA - Marketing And International Business
IEMS
Mumbai 06.2019 - 08.2021
Skills
- Case confidentiality
Process improvement specialist
Case presenting
Managing cases
Confidential case documentation
Software
Education Red Hat Ethical hacking certified
Cloud computing certified
Tally ERP 9 and 92 certified
A and N Certified
Interests
Reading books
Cooking & Baking
Timeline
Senior Compliance Associate (RP-Legal Department)
Amazon Development Center.
06.2023 - Current
DLS Case Specialist/Administrative HR Assistant
Amazon development center
10.2022 - 06.2023
Customer Service Executive
Amazon development center
07.2020 - 10.2022
MBA - Marketing And International Business
IEMS
06.2019 - 08.2021
Relationship Manager, Banking Operations
Axis bank
02.2019 - 04.2020
Team Leader Manager
SPK Technology
01.2018 - 01.2019
Bachelor's of Commerce - Finance And Marketing
Pune University
04.2016 - 04.2019
High School Diploma -
SNBP College
03.2014 - 03.2015
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