Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
SUPRIYA SRIVASTAVA

SUPRIYA SRIVASTAVA

Gurgaon

Summary

Dynamic Customer Support Executive with a proven track record at Cure And Care Wellness PVT LTD, excelling in team management and negotiation. Adept at building strong relationships and enhancing customer satisfaction, I leverage keen business awareness to drive strategic growth and resolve complex issues efficiently.

Overview

6
6
years of professional experience

Work History

Customer Support Executive

Cure And Care Wellness PVT LTD
Bengaluru
03.2023 - Current
  • Responded to customer inquiries in a timely and professional manner.
  • Resolved complaints, processed orders, and guided customers through technical issues, or account management.
  • Escalated complex issues to the appropriate departments while ensuring follow-up until resolution.
  • Provided feedback to management for product and service improvements based on customer interactions.

CSM and Post Sales Manager

EduGorilla Community Pvt. Ltd.
Lucknow
11.2019 - 02.2021
  • I was working in content and customer support.
  • Experience in the internal and external sales process.
  • Team management.
  • Key relationship building.
  • Providing support and training to the Content team, as well as the Users' business development.
  • Preparing business plans and strategies to develop a business.
  • Planning different activities to explore better business opportunities and new developments.
  • Solving queries.
  • Establishing strong relationships and communication with the team, as well as with users.
  • Following the internal sales process by updating all the activities in the online system.
  • Comply with all rules and regulations of the company as well as following industry norms.
  • Developing growth strategy focused both on financial gain and customer satisfaction.
  • Conducting business meetings with all internal departments.
  • Build long term relationship with new and existing customers.
  • Training and managing junior sales peoples.
  • Negotiation and closing the deal.

Education

B. Tech -

Babu Banarasi Das Northern India Institute of Technology
Lucknow
01.2017

12th -

U.P. Board
01.2011

10th -

U.P. Board
01.2009

Skills

  • Team management skills
  • Negotiation skills
  • Strong working relationships
  • Communication
  • Business awareness
  • Good communication skills
  • Attention to detail
  • Ability to adhere to time constraints

Certification

  • Manual and Automation Testing – 2025
  • Basic proficiency in Microsoft Excel

Timeline

Customer Support Executive

Cure And Care Wellness PVT LTD
03.2023 - Current

CSM and Post Sales Manager

EduGorilla Community Pvt. Ltd.
11.2019 - 02.2021

B. Tech -

Babu Banarasi Das Northern India Institute of Technology

12th -

U.P. Board

10th -

U.P. Board

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