SUPRIYA S SALIAN
Mangalore
Summary
Competitive relationship committed to driving revenue while delivering exceptional customer service. Proven track record of top performance to create repeat business. Friendly with strong interpersonal skills. High-performing professional with integrity and leadership skills. Applies knowledge and abilities to positively impact organization. Flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines.
Overview
10
10
years of professional experience
Work History
TELE-MARKETING OFFICER
HDB Financial Services Ltd
03.2023 - 05.2024
- Developed and maintained positive customer relations, and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone regarding insurance benefits and eligibility.
- Communicated with customers to gather, provide, and share updated information on products and services.
- Disbursing Personal and Gold Loan Files.
- Receipts, payment collections.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
SALES COORDINATOR/ RELATIONSHIP EXECUTIVE
Axis Securities
01.2016 - 03.2019
- Addressed inquiries from clients and department team members
- Established strong client relationships to drive business development
- Overlooking the KYC documents provided by the sales team
- Handling Home Loan Team
- Checking the eligibility and also checking the company credibility
- Tracking the existing loan record of the customer
- Data Entry
- Checking the CIBIL Reports and CIBIL Score
- Handing over the file to disbursement team.
GROUND STAFF(CSE)
Air India Sats
05.2014 - 07.2015
- Greeted passengers, directed them to their designated areas, and provided assistance with any questions or concerns.
- Monitored the boarding process, ensuring that all passengers had proper documentation before allowing them to board the plane.
- Inspected luggage for prohibited items and ensured that it was in compliance with airline regulations.
- Assisted disabled passengers with boarding and disembarking from aircrafts.
- Provided customer service support at check-in counters, including issuing tickets and baggage tags as well as handling payments.
- Handled complaints from customers regarding services or products related to the company's operations.
- Maintained communication between ground staff members during shift changes to ensure smooth transition of duties.
- Assisted in resolving issues related to lost luggage by coordinating with other departments involved in the process.
- Reviewed work orders and discussed with supervisors.
ADMINISTRATIVE ASSISTANT/ACCOUNTANT
Eagle Eye Manpower Solution
12.2013 - 04.2014
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Checked stock to determine inventory levels and maintain office supply products.
- Processed payroll entries and reports for employees.
Education
B.com (Computer Application) -
Canara First Grade College
Mangalore01.2013
Skills
- Efficient Client Communication
- Know Your Customer
- Service Assistance
- Customer Relationships
- Data Entry
- Customer Service
- Work Planning and Prioritization
Languages
- English
- Hindi
- Kannada
Languages
Tulu
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Kannada
Intermediate (B1)
B1
Timeline
TELE-MARKETING OFFICER
HDB Financial Services Ltd
03.2023 - 05.2024
SALES COORDINATOR/ RELATIONSHIP EXECUTIVE
Axis Securities
01.2016 - 03.2019
GROUND STAFF(CSE)
Air India Sats
05.2014 - 07.2015
ADMINISTRATIVE ASSISTANT/ACCOUNTANT
Eagle Eye Manpower Solution
12.2013 - 04.2014
B.com (Computer Application) -
Canara First Grade College
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