Supriyo Bardhan
HYDERABAD,TG
Summary
Resourceful manager with a proven track record of successfully coordinating and monitoring operations across diverse departments. Effective leader and adept problem-solver, dedicated to streamlining processes that reduce costs while enhancing organizational efficiency. Committed to maintaining high-quality standards in services and products, driven by a strong work ethic and passion for excellence. Expertise in fostering collaboration and innovation to achieve strategic goals and elevate overall performance.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Carrier Technologies India Limited
12.2021 - Current
- Address business-related issues that might be escalated by either internal or external stakeholders.
- Deep understanding of MDM company policies and compliance, improve data quality metrics and reporting.
- Understanding SOX controls, internal & external audit requirements.
- Monitoring day-to-day management of 25+team members including coaching and providing ongoing performance feedback, learning and capability.
- Helped to research, vet and onboard new vendors, set up contracts and establish connections.
- Strong leadership skills to act independent decision-making, and ability to translate complex strategies into actionable plans.
- Completed multiple cross entity & business transitions including performance management, KPI reporting, personnel management (hiring, development)
- Managed Divestiture projects across multiple stakeholders and geographies with sense of collaboration and partnership
- Set up and controlled user access levels across databases to protect important data.
- Passionate about learning and committed to continual improvement.
Senior Analyst
Accenture
04.2015 - 10.2021
- Managing team with accounting responsibilities from Procuring to processing of invoices for payments.
- Responding to Vendor queries on pricing, supply, and terms prior to payment.
- Handling multiple countries Taxation policies such as USA, EMEA Region
- Resolving all types of billing, renewal disputes, escalations, inquiries for global customers within defined SLA through calls or emails.
- Working closely with AP, AR, GL, FA, Tax, order management Teams on various SaaS Order Management and Billing systems.
- Act as Point of Escalation for Revenue, invoicing, billing, and Payment disputes.
- Experience in SAP ARIBA, Oracle NetSuite, Salesforce ERPs
Senior Process Associate
Infosys BPO Ltd.
06.2011 - 12.2014
- Resolving queries related to invoice billing and disputes.
- Escalation management and Client facing related to invoice and billing disputes
- Worked As: Senior Process Associate
Education
Bachelor of Science - Economics
Lumding College
Lumding, Assam01.2006
Skills
- Operations monitoring
- Experience in SAP ARIBA, Salesforce, S4hana
- Experience with SAP ECC6 Master Data Governance
- Client and team management
- Vendor management and customer centric approach
- Master data management
- Stakeholder communication
- Process improvement strategies
- Project management
- Data governance
- Quality assurance
- Performance management
Projects Handled
Experience of working in multiple projects ranging from Banking to IT sectors, contributing to their growth, achieving timelines with minimum support., Divested deals within the company requirements.
Languages Known
English
Hindi
Bengali
Assamese
Interests/ Hobbies
Music, Gardening
Timeline
Assistant Manager
Carrier Technologies India Limited
12.2021 - Current
Senior Analyst
Accenture
04.2015 - 10.2021
Senior Process Associate
Infosys BPO Ltd.
06.2011 - 12.2014
Bachelor of Science - Economics
Lumding College