Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Supriyo Kar

Supriyo Kar

Senior Technical Support Associate
Kolkata

Summary

Experienced IT Support Specialist with 7+ years of expertise in remote desktop support, troubleshooting across Windows and macOS environments, user management, and network issue resolution. Proficient in remote tools like RDP, TeamViewer, AnyDesk, VPNs, and service desk platforms including ServiceNow and ConnectWise Manage. Strong communicator with a customer-first mindset and a track record of resolving high-volume technical issues efficiently.

Experienced with diagnosing and resolving technical issues. Utilizes advanced troubleshooting techniques to ensure system reliability and user satisfaction. Knowledge of supporting software and hardware across diverse environments.

Overview

8
8
years of professional experience
14
14
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

Senior Technical Support Associate

DXC Technology
01.2022 - Current
  • Remotely support 3000+ users on Windows/macOS, VPN, printer, and app issues
  • Handle Active Directory user account management and policy enforcement
  • Troubleshoot VPN (Appgate, Cisco AnyConnect), Outlook, Office 365, and sync errors
  • Use ServiceNow and ConnectWise for end-to-end ticket lifecycle
  • Configure new systems, deploy software patches, and backup/restore user profile
  • VMware assistance
  • Provided remote support for customers located across multiple regions, adeptly addressing diverse needs while maintaining a consistent level of service excellence.
  • Improved customer satisfaction by providing timely and accurate technical support.
  • Conducted root cause analysis for major incidents, implementing corrective actions to prevent recurrence.

Technical Support Engineer

Fidelis Corporate Solutions
09.2021 - 01.2022
  • Resolved remote issues on desktops and laptops using RDP and TeamViewer
  • Managed Outlook configuration, profile corruption, and mail sync errors
  • Assisted in software deployment and maintained VPN client software
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Mentored junior members of the team on best practices in issue resolution techniques.

IT Executive

63 Moons Technologies Ltd.
08.2019 - 05.2021
  • Installed and upgraded OS/applications; resolved LAN, Outlook, antivirus issues
  • Provided support to 100+ users via phone, remote sessions, and walk-ins
  • Managed local backups, asset inventory, and domain join procedures

IT Support Specialist

Renovision Automation Services
01.2018 - 08.2019
  • Delivered L1/L2 support for Windows systems; network cabling, IP configuration
  • Installed antivirus, configured printers, and resolved connectivity issues
  • Desktop and laptop configuration
  • Provided on-call remote desktop support across 100+ client locations pan-India, ensuring timely resolution of incidents and service requests and provide on site support to 100 end users.
  • Resolved an average of 50+ tickets/day with 98% satisfaction rate

Education

B.Tech - Electronics & Communication

Aryabhatta Institute of Engineering & Management
Durgapur, India
04.2001 - 01.2015

Skills

  • Remote Tools: RDP, TeamViewer, AnyDesk, Appgate, Cisco AnyConnect, BIG-IP Edge
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Certification

Microsoft Certified: Modern Desktop Administrator Associate

Timeline

Senior Technical Support Associate

DXC Technology
01.2022 - Current

Technical Support Engineer

Fidelis Corporate Solutions
09.2021 - 01.2022

IT Executive

63 Moons Technologies Ltd.
08.2019 - 05.2021

IT Support Specialist

Renovision Automation Services
01.2018 - 08.2019

B.Tech - Electronics & Communication

Aryabhatta Institute of Engineering & Management
04.2001 - 01.2015

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Supriyo KarSenior Technical Support Associate