Supriyo Layek

Monitored network capacity and performance to diagnose and resolve complex network problems via Fortimonitor, SolarWinds, LiveNX, IP Fabric.

• Trained junior engineers on industry best practices, fostering a collaborative team environment that prioritized knowledge sharing.
• Diagnosed network problems involving combination of hardware, software, power and communications issues.
• Acquired and maintained advanced knowledge of networking protocols.
• Provided network incident triage and response.
• Managed, tracked, and coordinated problem resolution and escalation processes.
• Provided network support services for devices such as hubs, bridges, routers, and other hardware.
• Resolved Incidents on Fortimonitor to maintain network Infrastructure.
• Coordinated and executed network changes following established guidelines.

• Helped in proper documentation like biometric data of students, data of students and running of government exams.

• Monitored and maintained network and software components according to established guidelines and best practices
• Collaborated with other network engineers to configure and maintain network monitoring and load balancing
• Monitored networks and network devices to resolve technical problems quickly
• Exceeded SLA standards for response times and problem resolution
• Acted as a bridge when any outage or Major Incident occurs and reach out to the responsible team for fast resolution of the issue
• Planned and implemented upgrades to system hardware and software
• Monitor and inform other teams on the change management or patch management processes
• Kept detailed documentation on each support ticket and added lessons learned to knowledge base
• Established positive working relationships with users to quickly resolve problems
• Updated internal customers regarding open tickets and status of resolutions
• Resolved issues and escalated problems with knowledgeable support and quality service.

• I was an online tutor at Chegg for subject computer science.