SUPRIYO RANJAN DHAR

1. Team Leadership & Performance Management
Led and guided a team of collections analysts to achieve cash collection targets, reduce DSO, and maintain high service quality through regular performance reviews and coaching.

2. Strategic Collections & Risk Management
Developed and executed data-driven collection strategies for high-risk accounts, leveraging portfolio and delinquency analysis to proactively address potential risks.

3. Cross-Functional Collaboration
Partnered with business, finance, and operations teams to streamline AR processes, improve dispute resolution, and enhance overall cash flow efficiency.

4. Reporting & Data Analytics
Created and presented management dashboards, AR performance reports, and portfolio insights to senior leadership, supporting data-driven decision-making.

5. Process Improvement & Team Development
Drove automation initiatives to reduce manual effort and errors, while supporting recruitment, onboarding, and continuous development of team members to ensure operational excellence.

1. Leadership & Team Management
Led and motivated a team of O2C and Accounts Receivable professionals, managing performance, mentoring team members, and fostering a positive, collaborative work environment.

2. Process Oversight & Performance Optimization
Supervised end-to-end O2C operations including cash application, collections, reconciliations, and dispute management, ensuring accuracy, compliance, and adherence to SLAs.

3. Stakeholder Collaboration
Partnered with global clients and internal stakeholders to streamline AR workflows, resolve complex issues, and drive continuous process improvements.

4. Reporting & Analytics
Developed and delivered aging reports, KPI dashboards, and performance metrics to management, providing insights to improve collection efficiency and reduce DSO.

5. Continuous Improvement & Strategy Execution
Supported the design and implementation of collections strategies and process enhancements, contributing to improved operational efficiency and client satisfaction.

• Analyzed process workflows to identify inefficiencies and recommend improvements for operational excellence.
• Developed and implemented standard operating procedures to enhance productivity and ensure compliance with industry standards.
• Collaborated with cross-functional teams to streamline processes, resulting in improved service delivery timelines.
• Monitored key performance indicators to assess process effectiveness and drive continuous improvement initiatives.

• Analyzed banking and operational processes to improve workflow efficiency.
• Led process documentation, control, and compliance initiatives.
• Conducted training and knowledge transfer programs for internal teams.
• Collaborated with cross-functional units to enhance customer experience.
• Contributed to risk mitigation projects ensuring audit readiness and accuracy.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.