Surabhi Bingi
Mumbai
Summary
Dedicated professional skilled in streamlining shipping processes and enhancing customer satisfaction. Recognized for training junior staff and implementing effective solutions to complex operational challenges. Experienced Senior Associate with analytical and flexible approach to solving problems. Decisive leader driven to optimize processes and streamline operations for team efficiency. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
11
11
years of professional experience
Work History
Senior Associate
WNS Global Services Pvt Ltd. (Shipping Company)
Mumbai
08.2017 - 03.2025
- Managed shipping operations, ensuring timely dispatch of goods.
- Coordinated logistics activities, enhancing supply chain efficiency.
- Trained junior staff on operational procedures and safety protocols.
- Streamlined documentation processes for shipping and customs clearance.
- Implemented process improvements to enhance workflow efficiency.
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Analyzed data and created reports for senior management.
- Provided direction and guidance to junior associates on complex tasks.
- Maintained positive working relationship with fellow staff and management.
Senior Associate
WNS Global Services Pvt Ltd. (Airline Company)
Mumbai
03.2015 - 07.2017
- Resolved customer inquiries and complaints through effective communication.
- Trained new staff on customer service protocols and operational procedures.
- Maintained knowledge of airline policies, travel regulations, and safety protocols.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Followed company policies and procedures related to customer service operations at all times.
- Advised passengers of any changes or delays in their scheduled flights.
- Resolved customer complaints in a timely manner.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
- Processed refunds, exchanges, and upgrades when necessary.
Process Associate
Future Consultancy Service
Mumbai
08.2014 - 03.2015
- Streamlined email processing for British Airways to enhance efficiency.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
Education
Bachelor of Commerce -
Gokhale Education Society's
Mumbai03-2014
Skills
- Shipping operations
- Process improvement
- Customer relationship management
- Documentation management
- Employee training
- Effective communication
- Performance monitoring
Accomplishments
- League of Champions Award
Timeline
Senior Associate
WNS Global Services Pvt Ltd. (Shipping Company)
08.2017 - 03.2025
Senior Associate
WNS Global Services Pvt Ltd. (Airline Company)
03.2015 - 07.2017
Process Associate
Future Consultancy Service
08.2014 - 03.2015
Bachelor of Commerce -
Gokhale Education Society's
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