Surabhi Dayal
Gurugram
Summary
Accomplished professional with 10 years of experience spanning Business Analysis and Quality Assurance. Expertise in analyzing complex business requirements, improving processes, and delivering innovative solutions in the aviation and technology domains. Adept at collaborating with cross functional teams, eliciting requirements, and facilitating Agile methodologies. Background in Quality Assurance provides a strong foundation for ensuring high-quality deliverables.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Analyst
Aviation domain
05.2018 - Current
- Analyzed and documented business requirements for a pilot support application, enhancing flight briefing and in-flight activities
- Conducted stakeholder workshops and elicited requirements to create actionable user stories
- Prepared detailed Business Requirement Documents (BRD) and Functional Requirement Documents (FRD)
- Actively participated in Agile processes, including sprint planning, retrospectives, and daily scrums
- Provided post-implementation support and user training for the application across multiple departments
Business Analyst
Japan Client
02.2016 - 04.2018
- Partnered with stakeholders to gather and analyze requirements for camera UI functionality across Android/iOS platforms
- Created process flows, use cases, and user stories to guide development and testing efforts
- Coordinated between technical teams and stakeholders to ensure successful implementation of requirements
- Conducted UAT and provided recommendations to improve usability and overall functionality
Manual QA Tester
Commonwealth Bank of Australia (CBA)
06.2015 - 12.2015
- Designed and executed SQL-based test cases to validate core banking system functionalities
- Developed and validated database objects, including tables and views, to support transaction modules
- Conducted functional testing, peer reviews, and defect tracking using JIRA
- Prepared detailed reports for data reconciliation and assisted in debugging issues during testing
Education
Bachelor of Technology - Information Technology
Inderprastha Engineering College
Sahibabad, IndiaSkills
- Requirements Gathering & Documentation
- Business Process Analysis
- Stakeholder Communication
- Agile & Scrum Methodologies
- Process Improvement
- Workshop Facilitation
- Risk Mitigation
- Power BI
- JIRA
- Confluence
- SQL Server
- Postman
- Jenkins
- Docker
- Microsoft Office Suite
- System Integration & Testing
- User Story Creation
- UAT
- Data Validation
- Requirements gathering
- Release planning
- User acceptance testing
- Test case scenarios
- Multitasking and organization
- Clear communication
- Agile methodologies
- Quality assurance
- Team collaboration
- Problem-solving
- Client relationship management
Certification
- ISTQB Certified, HCL Technologies
- Certification in AI Tools and ChatGPT
Personal Information
Title: Staff Engineer | Business Analyst | Quality Analyst
Timeline
Business Analyst
Aviation domain
05.2018 - Current
Business Analyst
Japan Client
02.2016 - 04.2018
Manual QA Tester
Commonwealth Bank of Australia (CBA)
06.2015 - 12.2015
- ISTQB Certified, HCL Technologies
- Certification in AI Tools and ChatGPT
Bachelor of Technology - Information Technology
Inderprastha Engineering College
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