Surabhi Gupta

Leading groups of 12 members for all key account management, operational activities (Exports- apparel, Home-textile products)  Managed a high-volume workload within a deadline-driven environment with bestin-class customers experiences.

Communicating worldwide team majorly with USA, France UK for protocols & regulatory updates based on product category.  Execute business meetings for strategic approach on business leakage.

Monitoring Industry trends to Identify potential clients to increase market share.

Generating repeat business through customer service excellence & PR built with customers.

Championing PR with all fabric & garment suppliers. Key Specialist for Product safety, Risk management & analysis, Wash care recommendation, guide suppliers on failure analysis or production/process improvement.

Organizing presentations to suppliers /brands for testing awareness/programs to enhance their product's quality & supplier chain.

Leading Additional role of PPE task force team & developing new opportunities in medical /PPE segment. Bringing additional revenue into business.

Leading as team COACH & arrange internal training sessions to Subordinates/colleagues.

Analyze customer's feedback and provide direction to improve overall rating through NPS (Net Promoter score)

Problem solving and troubleshooting of client complaints by different methods like RCA, 5 Why?

Team Lead- Home textile team & responsible for all daily communicationSuppliers/Buyers/buying agents:

Handled all brands for home products as key Account Executive (e.g., Walmart Mexico, Target USA, William Sonoma, Kohls, Home Depot, Macy's, M & S, Ralph Lauren, Lucky Brand

Responsible for implementations in system for buyer’s updations & protocols.

Handling Key buyer's communication -OVS Spa, KOHLS, Walmart Mexico, MGB, QVC, Macys, H & M under Home textile Division

Responsible for all testing related queries & handling vendors/buying agents through email & calls.

Handling Daily Test assignments for assigned clients.

Following up with lab on testing results to ensure timely delivery of report to respective clients.

§ Responsible for physical testing of all parameters of fabric (Like tensile / tear strength, pilling resistance, color fastness to washing / rubbing.

§ Assisting Lab in charge of Color matching & lab Dip through manual & spectrometer.

§ Follow up of new development running in production (specialty fabrics, protective clothing, Antimicrobial Finish, Water repellent Finish under PD Dept).

§ Preparing consolidate report for all testing done & comparative analysis on frequent lots.