Surabhi Gupta

Team Setup & Strategic Planning – Involved in setting up SOX PMO function at Booking Holding India Office; defining scope of work, defining roles and responsibilities matrix, creating short and long term team vision in alignment with overall booking values and leadership vision

Leadership – Managing and mentoring cross functional team; design career development frameworks, goal setting structures, performance evaluation plans, and planning / motivating team on tailored training initiatives for personal growth

Foster a culture of accountability and continuous improvement, resulting in a highly motivated and efficient team environment.

SOX Program Management –

· Drive execution of key SOX lifecycle components— calendar planning, kickoff decks, walkthrough coordination, resource planning, evidence management, issue management.

· Standardize and document PMO-led processes across the audit lifecycle, enabling consistent execution and clarity of roles.

Reporting & Dashboarding - Designed and implemented data-driven dashboards using Tableau to enhance visibility of SOX testing status for senior stakeholders

Improvement Projects – Leading multiple improvement projects to enhance audit lifecycle efficiency, including automation of escalation triggers via JIRA and RPA-driven control testing workflow

Regulatory Compliance: Played a key role in implementing compliance measures for PhonePe's payment products (Primarily monitoring all UPI related regulations including AML, KYC , customer complaints) , ensuring adherence to regulatory frameworks set by bodies like the RBI and NPCI.

Regulatory Audits: Actively contributed to RBI and NPCI audits, overseeing the coordination of data collection and facilitating communication between the company and regulators.

Issue Resolution: Analyzed audit findings, understood the issues raised by RBI, and worked on the responses by working closely with internal teams to implement corrective actions

Mitigation Actions: Developed and communicated the mitigation actions to resolve identified issues, ensuring timely resolution and maintaining regulatory standards.