SURABHI RAI
ASSISTANT SERVICE DESK MANAGER
PIPARIYA,MADHYA PRADESH
Summary
Dynamic and attentive Service Desk Manager specializes in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers.
Overview
5
5
years of professional experience
Work History
Personal Banker
HDB FINANCIAL SERVICES
Indore, MADHYA PRADESH
05.2019 - 02.2022
RELATIONSHIP MANAGER I 03/2022- 08/2022
HDFC BANK - Indore, India
ASSISTANT SERVICE DELIVERY MANAGER (ASDM) I SINCE 09/2022 TILL NOW
INDUSIND BANK - Indore, India
Education
ITI -
INDUSTRIL TRAINING INSTITUTE
ITARSI06-2018
Bachelor of Science -
GOVT. P.G. COLLEGE
PIPARIYA06-2017
HIGHER SECONDARY -
GYANDEEP NIKETAN HIGHER SECONDARY SCHOOL
PIPARIYA03-2013
High School Diploma -
K.B.M. ENGLISH MEDIUM HIGHER SECONDARY SCHOOL
PIPARIYA03-2011
Skills
- CLIENT RELATIONSHIP MANAGEMENT
- ANALYTICAL & CRITICAL THINKING
- EXCEPTIONAL CUSTOMER SERVICE
- RECORD KEEPING & DOCUMENTATION
- SELF DECISION MAKER
- PORTFOLIO ASSESSMENT
- BUSSINESS DEVELOPMENT
- BANKING OPERATION KNOWLEDGE
Affiliations
IRDAI CERTIFIED
Accomplishments
1. PERSONAL LOAN CONTEST QUALIFIED AT PAN INDIA LEVEL (2020-2021)
2. HOME LOAN CONTEST QUALIFIED AT PAN INDIA LEVEL (20220-2021)
3. GENERAL INSURANCE MONTHLY CONTEST QUALIFIED
4. DEMAT ACCOUNT OPENING CONTEST QUALIFIED (APRIL - JUNE 2022)
5. MARKET HEAD LIFE INSURANCE CONTEST JUNE (2023) QUALIFIED
6. ZONAL HEAD LIFE INSURANCE CONTEST DECEMBER (2023) QUALIFIED
7. ZONAL HEAD LIFE INSURANCE CONTEST JANUARY (2024) QUALIFIED
Languages
English & Hindi
First Language
Computer Skills
- Advance Excel, MS Office, Telly ERP 9 With GST
Timeline
Personal Banker
HDB FINANCIAL SERVICES
05.2019 - 02.2022
ITI -
INDUSTRIL TRAINING INSTITUTE
Bachelor of Science -
GOVT. P.G. COLLEGE
HIGHER SECONDARY -
GYANDEEP NIKETAN HIGHER SECONDARY SCHOOL
High School Diploma -
K.B.M. ENGLISH MEDIUM HIGHER SECONDARY SCHOOL
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