Surabhi Sharma
Product Specialist
Hyderabad
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Product Specialist
Loyalty Juggernaut
Hyderabad
2023.05 - Current
- Liaised between customers and manufacturing to design new product.
- Researched product's technical specifications and accurately communicated information.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Tested new software and hardware prior to deployment.
- Helped streamline repair processes and update procedures for support action consistency.
Lead Cabin Attendant
IndiGo Airlines
Hyderabad
2016.03 - 2022.10
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
- Resolved passenger conflicts and medical emergencies during flights.
Education
MBA - Human Resources Management
Narsee Monte Institute For Management Studies
Hyderabad 2021.06 - 2023.06
Bachelor of Technology - Food Sciences And Technology
Jaipur National University
Jaipur 2012.07 - 2016.06
Skills
Outstanding interpersonal skills
Public Relations
HRIS knowledge
Team Building
Contract Negotiation
Benefits and compensation
Training and mentoring
Decision-Making
Timeline
Product Specialist
Loyalty Juggernaut
2023.05 - Current
MBA - Human Resources Management
Narsee Monte Institute For Management Studies
2021.06 - 2023.06
Lead Cabin Attendant
IndiGo Airlines
2016.03 - 2022.10
Bachelor of Technology - Food Sciences And Technology
Jaipur National University
2012.07 - 2016.06