Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer
Surabhi Sharma

Surabhi Sharma

Product Specialist
Hyderabad

Summary

Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.

Overview

7
7
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Product Specialist

Loyalty Juggernaut
Hyderabad
05.2023 - Current
  • Liaised between customers and manufacturing to design new product.
  • Researched product's technical specifications and accurately communicated information.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Tested new software and hardware prior to deployment.
  • Helped streamline repair processes and update procedures for support action consistency.

Lead Cabin Attendant

IndiGo Airlines
Hyderabad
03.2016 - 10.2022
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
  • Resolved passenger conflicts and medical emergencies during flights.

Education

MBA - Human Resources Management

Narsee Monte Institute For Management Studies
Hyderabad
06.2021 - 06.2023

Bachelor of Technology - Food Sciences And Technology

Jaipur National University
Jaipur
07.2012 - 06.2016

Skills

Outstanding interpersonal skills

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Timeline

Product Specialist

Loyalty Juggernaut
05.2023 - Current

MBA - Human Resources Management

Narsee Monte Institute For Management Studies
06.2021 - 06.2023

Lead Cabin Attendant

IndiGo Airlines
03.2016 - 10.2022

Bachelor of Technology - Food Sciences And Technology

Jaipur National University
07.2012 - 06.2016

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Surabhi SharmaProduct Specialist