Surabhi Shrivastava
Gurugram
Summary
Experienced Software Engineer with 8+ years in software deployment, DevOps, and cloud infrastructure. Expertise in the software lifecycle, from deployment to optimization, with a focus on troubleshooting production issues and enhancing system reliability. Delivers scalable solutions in Agile environments and collaborates effectively across cross-functional teams to drive project success.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Tech Lead
Cognizant Technology Services
07.2021 - Current
- Provided end-to-end production support for critical business applications, achieving high system availability and minimizing downtime.
- Monitor application and infrastructure health using tools such as Datadog and Splunk ,proactively identifying and resolving performance and stability issues.
- Support application deployments using GitHub Actions and Ansible, ensuring reliable and consistent release processes.
- Work with Kubernetes environments for deployment, scaling, monitoring, and troubleshooting containerized applications.
- Managed incident lifecycle using ServiceNow, triaging, prioritizing, and analyzing root causes to resolve production issues in a timely manner.
- Collaborated with development, QA, and infrastructure teams to resolve complex technical issues, enhancing overall project execution in Agile environments.
- Hands-on experience with IBM WebSphere Commerce Server, Jenkins, and AWS in production and non-production environments.
- Performed code deployments independently across production and nonproduction environments using both manual processes and automated CI/CD pipelines.
- Utilized version control systems like Git and SVN to streamline collaboration and code revisions.
- Possessed foundational understanding of IBM MQ to facilitate message queuing and application integration.
- Handled SSL certificate renewals to maintain secure systems.
Application Development Analyst
Accenture
09.2017 - 07.2021
- Collaborated with cross-functional teams to enhance system functionalities and user experience.
- Monitored production systems for errors or anomalies that require corrective action or further investigation.
- Provided technical support and troubleshooting for application-related issues to end-users.
- Maintained version control systems such as Git or SVN to track changes within the source code over time.
Education
B.E. - Information Science
DAYANANDA SAGAR COLLEGE OF ENGINEERING
08.2013 - 07.2017
Skills
- AWS
- Jenkins
- GIT
- Kubernetes
- Ansible
- Python
- Java
- C
- C
- Datadog
- Splunk
- Prometheus
- Agile Methodology
- Troubleshooting
- Analytical Thinking
- Team Collaboration
- Effective Communication
- Technical Writing
Certification
- Microsoft Certified: Azure Fundamentals, Active
- AWS Certified Developer Associate, Active Until 2025
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Tech Lead
Cognizant Technology Services
07.2021 - Current
Application Development Analyst
Accenture
09.2017 - 07.2021
B.E. - Information Science
DAYANANDA SAGAR COLLEGE OF ENGINEERING
08.2013 - 07.2017