Surabhi Singh
Summary
Enterprise Solutions Architect with 7+ years of experience across Data integration, ELT/ETL, Data transformation, cloud architecture, and customer facing solution delivery, including 2.5 years in enterprise solution architecture. Experienced in designing secure SaaS and Hybrid data migration pipeline architecture across AWS, AZURE, and GCP with hands on expertise in complex networking, private connectivity, VPNs, proxy configurations, and infrastructure automation using Terraform. Hands-on experience building AI-assisted tools for integration development, including workflows that streamline custom connector development and technical solution delivery.
Overview
7
7
years of professional experience
Work History
Solution Architect, Enterprise
Fivetran
04.2024 - Current
- Support 8–10 enterprise customers concurrently, providing architecture guidance for complex data integration, networking, security, and custom integration requirements.
- Architect enterprise data integration solutions across SaaS, hybrid, and cloud environments for strategic customers.
- Design integrations for complex API- and database-based sources, including SAP ERP/HANA, Oracle, Workday, Jira, and custom REST APIs.
- Build custom integration solutions using Python, AWS Lambda, Apache Kafka, and Fivetran Connector SDK.
- Design secure connectivity using AWS/Azure PrivateLink, site-to-site VPN, SSH tunneling, Proxy Agent, and Kubernetes-based hybrid deployments.
- Built AI-powered workflows that streamlined Connector SDK development and enabled customer-facing teams to support custom integration use cases.
- Lead technical discovery and translate security, networking, performance, and data-governance requirements into scalable architectures.
- Curated and developed multiple knowledge base articles for internal documentation.
- Partner with Product and Engineering to troubleshoot complex platform issues and convert customer requirements into technically scoped product enhancements.
- Deliver technical enablement through partner training, hands-on labs, webinars, documentation, and internal AI workflows.
Senior Customer Support Engineer
Fivetran
04.2023 - 04.2024
- Escalation Management: I specialized in handling escalated cases that required higher-level expertise. When challenging situations arose, I stepped in to analyze and resolve those cases effectively.
- Collaborated with the Engineering team to improve product usability and user experience based on feedback.
- Cross-Departmental Collaboration: To achieve faster, more efficient resolutions, I collaborated with departments across the organization.
- Planned and executed training sessions and knowledge-sharing initiatives to foster team knowledge and skills.
- Trained new team members during onboarding by conducting comprehensive sessions on processes, tools, and best practices.
- Improved the team's operational efficiency through participation in various projects.
Customer Support Engineer II
Fivetran
04.2022 - 03.2023
- Resolved escalated and complex cases to ensure customer satisfaction.
- Led team to achieve key metrics by providing guidance and support.
- Facilitated onboarding for new team members to enhance integration and productivity.
- Evaluated candidates during the interview process for new positions.
Customer Support Engineer
Fivetran
07.2021 - 03.2022
- Responded to incoming support inquiries via chat, phone, and email, and ensured timely assistance.
- Provided support via calls and emails at the help desk, addressing customer inquiries on basic support, bug fixes, and configuration issues.
Technical Support Engineer Workspace ONE
VMware
07.2019 - 07.2021
- Improved support capabilities by mastering Windows products
- Increased customer satisfaction by resolving Windows platform based issues
- Managed scheduled and impromptu voice calls to resolve customer inquiries
Education
Bachelor of Technology - Computer Science and Engineering
Noida Institute Of Engineering And
Technology
Skills
- AI & Automation: Generative AI, AI-assisted development, workflow automation, prompt engineering, AI prototyping, technical knowledge automation
- Data Integration: Fivetran, SAP ERP/HANA, Oracle, Workday, Jira, REST APIs, relational databases, custom API integrations
- Development: Python, SQL, Connector SDK, AWS Lambda, Apache Kafka, microservices, event-driven pipelines
- Custom Solutions: AWS Lambda, Apache Kafka, Python, custom API integrations, event-driven data pipelines
- Cloud & Infrastructure: AWS, Azure, GCP, Terraform, Kubernetes, Docker, SaaS and hybrid deployment
- Networking & Security: AWS/Azure PrivateLink, VPN, SSH tunneling, proxy connectivity, enterprise security architecture
- Transformation: dbt, ELT, data modeling, schema design, incremental synchronization, change-data handling
Title
Accomplishments
- Won the Internal SDK hackathon in January 2026.
- Created 15+ AI projects for the Internal AI hackathon.
- Delivered a webinar on "DATA FOUNDATION IMPACT ON AI" with 50+ participants.
- Earned multiple company-wide awards for performance, ownership, and collaboration, including Spot Award, Key Contributor Award, two Unsung Hero Award, and two "1 Team 1 Dream" Awards, followed by a performance bonus in 2026.
- Earned the dbt Fundamentals certificate from dbt Labs
- Earned certifications, including Google Analytics for Beginners and Introduction to Data Studio.
- Represented Fivetran in key tech events like the Data Engineering Summit, Snowflake Event, etc.
- Product Management Certification with Duke CE & upGrad C12, Product Management
Languages
- English
Hindi
Timeline
Solution Architect, Enterprise
Fivetran
04.2024 - Current
Senior Customer Support Engineer
Fivetran
04.2023 - 04.2024
Customer Support Engineer II
Fivetran
04.2022 - 03.2023
Customer Support Engineer
Fivetran
07.2021 - 03.2022
Technical Support Engineer Workspace ONE
VMware
07.2019 - 07.2021
Bachelor of Technology - Computer Science and Engineering
Noida Institute Of Engineering And
Technology