Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Surabhi Tripathi

Pune

Summary

Total Work Experience (10+ years) Relevant experience in AP/AR 3+ years

Results-driven professional with extensive experience in insurance, human resources, and accounting operations. Currently excelling as an accounts and accounts receivable expert, leveraging seven years of prior experience in HR management. Proven track record of optimizing processes, ensuring quality assurance, and driving organizational success. Seeking senior-level roles in operations management to further contribute expertise in process improvement and achieve new heights of success through dedication and hard work.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Process Developer

Genpact
02.2021 - Current
  • Lead a team of 6 analysts to enhance the quality of the cash application process, reporting outcomes to clients and management.
  • Conduct regular follow-ups on outstanding invoices, resolving client disputes, and assisting US underwriters in insurance coverage analysis.
  • Track premium payments from policyholders, validating transmissions and reconciling GL postings.
  • Collaborate with cross-functional teams to address billing and collection issues promptly.
  • Perform journal creation for miscellaneous payments, reconcile group premiums, and process payments via various methods.
  • Handle end-to-end queries on unapplied cash and maintain special client groups.
  • Act as Quality and Accuracy SPOC, conducting regular audits and training junior team members.
  • Monitor and process refunds, delegate requests within the team, and manage vendor ID creation and approval.
  • Track discrepancies and process customer invoices, credit memos, and returns received from banks.
  • Maintain accurate billing records, create journals for refunds and returns, and interact with onshore finance teams regularly.
  • Prepare dashboards, update SOPs, and balance field agent and e-agent reports.
  • Handle IT-related ticket filings, serve as the primary client escalation contact, and train new team members.
  • Oversee cash application, account setup, billing maintenance, collections, and reconciliation processes.

Senior Recruitment Consultant

Peoplefy Infosolutions Pvt.Ltd.
11.2018 - 03.2020
  • Smooth Onboarding: Ensure seamless onboarding for new hires in assigned business units.
  • Employee Relations: Manage and resolve complex employee relations issues and grievances effectively.
  • HR Policy Formulation: Develop, implement, and monitor HR policies and strategies.
  • Training Analysis: Assist in identifying and analyzing staff training, development, and career support needs.
  • Talent Management: Collaborate with leaders to retain, develop, and motivate employees for optimal performance.
  • Engagement Activities: Organize and execute employee engagement initiatives to foster a positive work environment.

Profile-Senior Consultant-Recruitment (IT/Non IT)

Raywood Global Pvt. Ltd.
06.2018 - 10.2018
  • Comprehensive Recruitment: Spearheaded end-to-end recruitment efforts for both IT and non-IT roles across domestic and international clientele.
  • Candidate Screening and Coordination: Implemented diverse sourcing strategies including mass mailing, headhunting, and job portals to attract top talent. Conducted meticulous telephonic interviews, ensuring alignment between candidate profiles and client requirements.

Senior Executive-HR (Unit HR)

Lineage Healthcare Ltd. (Cocoon-A Unit Of RJ Corp)
06.2014 - 10.2015
  • HR Operations Oversight: Managed end-to-end HR functions including manpower planning, recruitment, induction, and personnel file maintenance for clinical and non-clinical staff, ensuring seamless operations across the hospital.
  • Employee Development and Engagement: Facilitated training sessions, conducted performance appraisals, managed payroll, and led employee engagement initiatives, fostering a supportive work environment conducive to growth and satisfaction.

Senior Associate-Staffing

Artech Information Systems Pvt. Ltd
05.2012 - 11.2012

Recruiter Cum Team Leader

Mindzberg Consulting
05.2010 - 05.2012

Education

MBA -

Jaipuria Institute of Management
Noida, India

B.Com -

Avadh Girls' Degree College
Lucknow, India

Skills

  • Order Processing
  • Payment Processing
  • Collections
  • Cash Application
  • Billing & Invoicing
  • Customer Service
  • Accounts Receivable Management
  • Account Reconciliation
  • Software Proficiency (SAP, Oracle)
  • Vendor Payment

Certification

Scrum Master

Accomplishments

    Multiple times award winner by Genpact and CHUBB.

Timeline

Process Developer

Genpact
02.2021 - Current

Senior Recruitment Consultant

Peoplefy Infosolutions Pvt.Ltd.
11.2018 - 03.2020

Profile-Senior Consultant-Recruitment (IT/Non IT)

Raywood Global Pvt. Ltd.
06.2018 - 10.2018

Senior Executive-HR (Unit HR)

Lineage Healthcare Ltd. (Cocoon-A Unit Of RJ Corp)
06.2014 - 10.2015

Senior Associate-Staffing

Artech Information Systems Pvt. Ltd
05.2012 - 11.2012

Recruiter Cum Team Leader

Mindzberg Consulting
05.2010 - 05.2012

MBA -

Jaipuria Institute of Management

B.Com -

Avadh Girls' Degree College

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Surabhi Tripathi