Surabhi Verma
Ghaziabad
Summary
Dynamic Team Lead with proven expertise in sales operations and team development. Skilled in process improvement and training coordination, enhancing team performance and client satisfaction.
Overview
7
7
years of professional experience
Work History
Client Services Specialist
AKTIVE HEALTHCARE LIMITED
11.2017 - 04.2019
- Ensuring the front desk provides a professional and friendly service for clients.
- Dealing with clients, arranging staff scheduling, and acting as a liaison between the general manager and staff.
- Managed client inquiries through phone, email, and in-person communication.
- Coordinated with healthcare providers to ensure client satisfaction and service delivery.
Team Lead - Sales
Appco Group India
05.2015 - 08.2016
- Handling a team of 7-8 sales professionals for day-to-day operations.
- Coordinated training sessions for new team members on operational procedures.
- Led team meetings to align project goals and enhance collaboration.
- Implemented process improvements to streamline workflow efficiency.
Sr. Business Development Executive
Tradeindia.com Infocom Network Ltd
05.2015 - 08.2015
- Oversee the sales process to attract new clients.
- Work with senior team members to identify and manage risks.
- Research and identify new market opportunities.
- Developed strategic partnerships to enhance market presence and client engagement.
- Managed client relationships to ensure satisfaction and retention in competitive sectors.
Intern
509 Army Base Workshop
07.2012 - 12.2012
- One month industrial training in 509 army base workshop and project was on Automatic Speed Controller based on 555 IC.
Education
MBA - International Business Management
Lingaya's University
Faridabad05.2019
Bachelor of Technology - Electronics And Communication Engineering
Dr. A. P. J. Abdul Kalam Technical University
Lucknow05.2009
Skills
- Microsoft Office
- Data visualization
- SQL beginner
- Data analyst's beginner
- Supply chain management
- Teamwork
- Microsoft Excel
- Time management
- Communication
Languages
English
Timeline
Client Services Specialist
AKTIVE HEALTHCARE LIMITED
11.2017 - 04.2019
Team Lead - Sales
Appco Group India
05.2015 - 08.2016
Sr. Business Development Executive
Tradeindia.com Infocom Network Ltd
05.2015 - 08.2015
Intern
509 Army Base Workshop
07.2012 - 12.2012
MBA - International Business Management
Lingaya's University
Bachelor of Technology - Electronics And Communication Engineering
Dr. A. P. J. Abdul Kalam Technical University
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