Dynamic Team Lead with proven expertise in sales operations and team development. Skilled in process improvement and training coordination, enhancing team performance and client satisfaction.
Overview
7
7
years of professional experience
Work History
Client Services Specialist
AKTIVE HEALTHCARE LIMITED
11.2017 - 04.2019
Ensuring the front desk provides a professional and friendly service for clients.
Dealing with clients, arranging staff scheduling, and acting as a liaison between the general manager and staff.
Managed client inquiries through phone, email, and in-person communication.
Coordinated with healthcare providers to ensure client satisfaction and service delivery.
Team Lead - Sales
Appco Group India
05.2015 - 08.2016
Handling a team of 7-8 sales professionals for day-to-day operations.
Coordinated training sessions for new team members on operational procedures.
Led team meetings to align project goals and enhance collaboration.
Implemented process improvements to streamline workflow efficiency.
Sr. Business Development Executive
Tradeindia.com Infocom Network Ltd
05.2015 - 08.2015
Oversee the sales process to attract new clients.
Work with senior team members to identify and manage risks.
Research and identify new market opportunities.
Developed strategic partnerships to enhance market presence and client engagement.
Managed client relationships to ensure satisfaction and retention in competitive sectors.
Intern
509 Army Base Workshop
07.2012 - 12.2012
One month industrial training in 509 army base workshop and project was on Automatic Speed Controller based on 555 IC.
Education
MBA - International Business Management
Lingaya's University
Faridabad
05.2019
Bachelor of Technology - Electronics And Communication Engineering
Senior Ar Caller at U.S Medical billing, Visionary Rcm Infotech India Pvt Ltd, Omega Healthcare private limited and Access Healthcare private limitedSenior Ar Caller at U.S Medical billing, Visionary Rcm Infotech India Pvt Ltd, Omega Healthcare private limited and Access Healthcare private limited