Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Surabhi Verma

Surabhi Verma

Ghaziabad

Summary

Dynamic Team Lead with proven expertise in sales operations and team development. Skilled in process improvement and training coordination, enhancing team performance and client satisfaction.

Overview

7
7
years of professional experience

Work History

Client Services Specialist

AKTIVE HEALTHCARE LIMITED
11.2017 - 04.2019
  • Ensuring the front desk provides a professional and friendly service for clients.
  • Dealing with clients, arranging staff scheduling, and acting as a liaison between the general manager and staff.
  • Managed client inquiries through phone, email, and in-person communication.
  • Coordinated with healthcare providers to ensure client satisfaction and service delivery.

Team Lead - Sales

Appco Group India
05.2015 - 08.2016
  • Handling a team of 7-8 sales professionals for day-to-day operations.
  • Coordinated training sessions for new team members on operational procedures.
  • Led team meetings to align project goals and enhance collaboration.
  • Implemented process improvements to streamline workflow efficiency.

Sr. Business Development Executive

Tradeindia.com Infocom Network Ltd
05.2015 - 08.2015
  • Oversee the sales process to attract new clients.
  • Work with senior team members to identify and manage risks.
  • Research and identify new market opportunities.
  • Developed strategic partnerships to enhance market presence and client engagement.
  • Managed client relationships to ensure satisfaction and retention in competitive sectors.

Intern

509 Army Base Workshop
07.2012 - 12.2012
  • One month industrial training in 509 army base workshop and project was on Automatic Speed Controller based on 555 IC.

Education

MBA - International Business Management

Lingaya's University
Faridabad
05.2019

Bachelor of Technology - Electronics And Communication Engineering

Dr. A. P. J. Abdul Kalam Technical University
Lucknow
05.2009

Skills

  • Microsoft Office
  • Data visualization
  • SQL beginner
  • Data analyst's beginner
  • Supply chain management
  • Teamwork
  • Microsoft Excel
  • Time management
  • Communication

Languages

English

Timeline

Client Services Specialist

AKTIVE HEALTHCARE LIMITED
11.2017 - 04.2019

Team Lead - Sales

Appco Group India
05.2015 - 08.2016

Sr. Business Development Executive

Tradeindia.com Infocom Network Ltd
05.2015 - 08.2015

Intern

509 Army Base Workshop
07.2012 - 12.2012

MBA - International Business Management

Lingaya's University

Bachelor of Technology - Electronics And Communication Engineering

Dr. A. P. J. Abdul Kalam Technical University
Surabhi Verma