SURAGI S
KOCHI
Summary
Highly organized person. Effectively identifies and quickly resolves complex issues. Enthusiastic, self motivated and committed to my work and I am seeking a new opportunity and challenge to get my life into. I am a person who thrives in environments which are dynamic and fast paced.
Overview
10
10
years of professional experience
Work History
ADMIN DARC1FITNESS
KOCHI
1 2019 - Current
- Serving as main point of contact for Employees, outside vendors, connecting with relevant personnel or department
- Kept office operations running smoothly and efficiently by implementing procedure and policy improvements
- Operated tills to accurately process cash and credit card transactions
- Identified issues, analyses information and provided solutions to problems
- Prepared timely and accurate financial reporting and analysis.
SERVICE DELIVERY MANAGER
RBL Bank Ltd
09.2017 - 12.2018
- Delivered exceptional customer service to grow business, resolve issues and maximize customer experience
- Improved service quality and increased sales by developing strong knowledge of company's products and services
- Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions.
CUSTOMER SERVICE MANAGER
Induslnd Bank
08.2016 - 08.2017
- Improved service quality and increased sales by developing strong knowledge of company's products and services
- Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions
- Handled high-volume telephone calls to address and resolve customer queries
- Delivered comprehensive and supportive customer service to all clients using exceptional customer service skills.
BRANCH SALES OFFICER
HDFC BANK
12.2013 - 07.2016
- Attended meetings with managers to obtain knowledge on products to sell and promotions to push
- Worked with sales teams to determine best strategies to increase customer interest and purchases
- Collaborated with team members to achieve target results.
Education
Bachelor of Science FAMILY AND COMMUNITY SCIENCE -
BCM WOMEN'S COLLEGE
01.2013 -
HIGHER SECONDARY SCIENCE - undefined
GOVT. HSS KUDAMALOOR
01.2010 -
Skills
Quick learner
Leadership skill
Mentoring
Finance management
Skilled multitasker
Deadline-orientated
Strategic decision-making
Policy development
Languages
English
Hindi
Malayalam
Timeline
SERVICE DELIVERY MANAGER
RBL Bank Ltd
09.2017 - 12.2018
CUSTOMER SERVICE MANAGER
Induslnd Bank
08.2016 - 08.2017
BRANCH SALES OFFICER
HDFC BANK
12.2013 - 07.2016
Bachelor of Science FAMILY AND COMMUNITY SCIENCE -
BCM WOMEN'S COLLEGE
01.2013 -
HIGHER SECONDARY SCIENCE - undefined
GOVT. HSS KUDAMALOOR
01.2010 -
ADMIN DARC1FITNESS
KOCHI
1 2019 - Current