Suraj Acharya

- Perform safety and security checks of the aircraft and aircraft equipments (E.g : preflight safety checks of oxygen bottles, BCF, life jackets, aircraft doors , passenger and crew seats etc)

- Conduct emergency handling procedures when needed (E.g: Fire fighting, ditching, crash landing, aborted landing, decompression)

- Facilitate communication between flight deck and cabin crew prior to takeoff and during flights to promote smooth operations. (E.g: duration of flight, taxi time, weather, clear air turbulence etc)

- Relay latest updates regarding safety and service process in briefing.

- Escalation handling for all issues inflight - Mechanical and electrical procedures to fix minor issues inflight to avoid dependency on ground team.

- Assist passengers with disabilities by providing wheelchair and supporting throughout the flight, provide excellent customer service.

- Ensure safety and comfort of first and business class customers.

- Prepare passengers for take off and landing (In compliance with QCAA regulations)

- Clearly explain and demonstrate safety and emergency procedures to passengers prior to takeoff.

- Administer first aid whenever required (E.g: CPR, Burn, airsickness, use of Tempus IC)

- Answer passenger queries and provide solutions to issues arising during flight.

- Food garnishing and wine preparation.

- Responsible for training and performance of new crew member handhold and coach during tasks inflight.

- Assess performance of new hires. Provide constructive feedback / appreciation/ improvement plans

- Inventory management of inflight assets

- Conduct lost and found procedures for any items inadvertently left behind by passengers.

- Conduct pre-flight briefings

- Assign cabin crew work positions.

- Communicate latest updates regarding safety and service process.

- Facilitate communication between flight deck and cabin crew prior to takeoff and during flights to promote smooth operations. (E.g: duration of flight, taxi time, weather, clear air turbulence etc)

- Perform safety and security checks of the aircraft and aircraft equipments (E.g : preflight safety checks of oxygen bottles, BCF, life jackets, aircraft doors , passenger and crew seats etc)

- Conduct emergency handling procedures when needed (E.g: Fire fighting, ditching, crash landing, aborted landing, decompression)

- Administer first aid whenever required.

- Maintain flight reports.

- Partner with flight department and catering to meet inflight and station operation obligations.

- Supervise other crew members, ensure performance standards are met inflight.

- Operate audio video system.

- Make announcements. (takeoff , inflight, after landing or any emergency announcements)

- Work with US based internet service provider (Virtela communications)

- Manage IT services for customer all around the globe.

- Provide support for IBM applications (Lotus live meeting, Lotus live share, Lotus live events and blue house by email, phone and web.

- Coordinate with the CSG / Sales group & escalate the billing queries. - Open SWAT calls for severity one issues Check the queue, identify the devices and escalate the tickets to appropriate team.

- Open maintenance and trouble ticket for SOC and NOC.

- Working on ticketing systems like Siebel and Impact.

- Identify the cause of networking problems using diagnostic testing software and equipment.

-Answer user inquiries regarding computer software or hardware operations.

- Resolve issues related to Dell portable (Hardware /Software).

- Resolve issues related to wired and wireless connections.

- Resolve issues using remote connections.

- Maintain proper escalations

- Prepare evaluations of software or hardware and recommend improvements and/or upgrades.

- Sales (includes selling Dell products)