Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Suraj Acharya

Suraj Acharya

Bengaluru

Summary

Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Assistant Manager Airport Operations

Indigo
Bengaluru
10.2023 - Current
  • Directed the NPS team, elevating BLR scores from 16% to 28%.
  • Assisted in the development of operational strategies, and implemented self-bag drop, leading to a manpower reduction of 8%.
  • Developed and implemented an SOP for wheelchair movement, which resulted in a 10% improvement.
  • Developed a system for tracking inventory and ordering supplies: RCA and deep dive of defects (MHB).
  • Leading the grooming department as I-coach (BLR)
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment and allocations.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Resolved conflict in challenging situations like AOG and technical delays.
  • Developed and trained staff on a checklist covering critical customer impact metrics and SOPs for a smooth boarding experience.

Premium Cabin Crew

Qatar Airways
Doha
02.2014 - 11.2022
  • Conducted thorough safety checks on aircraft and equipment.
  • Coached and supported the team during inflight tasks.
  • Delivered constructive feedback and appreciation.
  • Ensured the aisle remained free of obstructions while preparing passengers for departure and arrival, per QCAA standards.
  • Conducted lost-and-found procedures.
  • Administered first aid (e.g., CPR, burns, airsickness, fainting, use of Tempus IC, AED in case of heart attack, etc.)
  • First-Class Service: Delivered unparalleled first-class service to premium passengers, ensuring their comfort, satisfaction, and personalized experience throughout the flight.
  • Luxury Experience: Created an elevated in-flight environment by providing exquisite amenities, luxury dining options, and tailored services that exceeded the expectations of high-profile travelers.
  • Cultural Sensitivity: Demonstrated a deep understanding of diverse cultural backgrounds and customs, ensuring that premium passengers feel respected and valued throughout their travel experience.
  • Cabin Appearance: Maintained the impeccable presentation of the premium cabin, ensuring that it reflects the airline's standards of luxury and elegance.
  • Passenger Feedback: Regularly received positive feedback and commendations from premium passengers for exceptional service delivery and attention to detail.
  • Inventory management of inflight assets: Ensuring all documents, and reporting of necessary issues, inventory, cash, and cabin defect logs to management.

Inflight Manager

Goair
Mumbai
01.2011 - 01.2014
  • Cabin Crew Leadership:
  • Conducted pre-flight briefings for crew members on aircraft type, destination, weather conditions, and emergency procedures.
  • Monitored staff performance to ensure that they followed airline regulations and procedures.
  • Monitored staff performance to ensure that they followed airline regulations and procedures.
  • Safety and Compliance:
  • Maintained flight reports.
  • Logged aircraft cabin defects.
  • Assisted in training new employees on proper safety protocols for inflight operations.
  • Conduct regular safety audits and assessments to identify potential risks and areas for improvement.
  • Team Collaboration: Collaborated with cross-functional teams, including ground staff, and in-flight management, to streamline operations, enhance passenger experiences, and address operational issues.
  • Passenger Experience:
  • Ensure an exceptional passenger experience by maintaining high standards of service.
  • Investigated complaints from passengers concerning inflight services, or personnel issues.
  • Responded quickly and effectively to any medical emergencies on board the aircraft.
  • Performed daily inspections of the galley equipment and supplies before flights.

Analyst

Netmagic IT services
Mumbai
11.2008 - 01.2011
  • Worked with a U.S.-based internet service provider (Virtela Communications).
  • Managed IT services for customers all around the globe.
  • Provided support for IBM applications (Lotus Live Meeting, Lotus Live Share, Lotus Live Events, and Blue House) by email, phone, and web.
  • Open SWAT calls for severity-one issues. Check the queue, identify the devices, and escalate the tickets to the appropriate team.
  • Opened a maintenance and trouble ticket for the SOC and NOC.
  • Worked on ticketing systems, like Siebel and Impact.
  • Identified the cause of networking problems using diagnostic testing software and equipment.

Dell Technical Agent

Wipro
Mumbai
04.2008 - 10.2008
  • Provided technical support to customers via phone, email, and chat.
  • Resolved issues related to Dell portable devices (hardware, software, wired, and wireless connections).
  • Resolved issues using remote connections.
  • Maintained proper escalations.
  • Prepared evaluations of software or hardware, and recommended improvements and/or upgrades.
  • Conducted sales (up-selling Dell products).

Education

Bachelor of Computer Applications -

Himalayan University
Itanagar

Diploma in Mechanical Engineering -

Thakur Polytechnic
Mumbai

IATA Airline Business Foundation -

IATA
Montreal

IATA Airline Leading Practices -

IATA
Montreal

IGC: Occupational Health And Safety -

Nebosh
UK

Skills

  • Problem-solving
  • Coaching and mentoring
  • Workplace safety compliance
  • Strategic thinking
  • Team collaboration, team building
  • Customer service and satisfaction
  • Task delegation
  • Reporting and documenting

Languages

  • English
  • Hindi
  • Kannada
  • Marathi

Certification

- 6E Poise TTT (ICoach)

- 6E People manager

- General industry safety OSHA compliance (IASP)

- Internal auditor training (IMS / ISO 9001:2015, 14001:2015, 45001:2018)

- Essentials fire safety principles

- First Aid at work

- Disaster management with advanced emergency response principles

- Behavior based safety management

- Management of change in process safety

- Train the trainer program (CPDSO)

- Environment management & sustainability

Timeline

Assistant Manager Airport Operations

Indigo
10.2023 - Current

Premium Cabin Crew

Qatar Airways
02.2014 - 11.2022

Inflight Manager

Goair
01.2011 - 01.2014

Analyst

Netmagic IT services
11.2008 - 01.2011

Dell Technical Agent

Wipro
04.2008 - 10.2008

Bachelor of Computer Applications -

Himalayan University

Diploma in Mechanical Engineering -

Thakur Polytechnic

IATA Airline Business Foundation -

IATA

IATA Airline Leading Practices -

IATA

IGC: Occupational Health And Safety -

Nebosh

Similar Profiles

CREATE PROFILE
Suraj Acharya