SURAJ BISHKARMA
Service Manager
New Delhi
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Service Manager
ORNATE SOLAR
08.2023 - Current
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Analyzed service reports to identify areas of improvement.
- Developed customer loyalty programs to increase customer satisfaction.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Monitored inventory levels and placed orders to replenish stock.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assistant Manager
POLYCAB INDIA LTD
05.2022 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Solar Support Specialist
SUN SON ENERGY
11.2021 - 05.2022
- Monitored systems in operation and quickly troubleshot errors.
- Boosted customer confidence in company products through consistent provision of accurate information during interactions.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Championed customer feedback initiatives that informed product improvements and feature enhancements over time.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
Service Engineer
Ornate Solar
06.2019 - 10.2021
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Conducted detailed failure analysis reports for critical incidents, contributing towards continuous improvement initiatives within the organization.
Education
Bachelor of Arts - Arts
Indira Gandhi National Open University
New Delhi, India 04.2001 -
Diploma in Electrical - Electrical Engineering
National Small Industries Corporation
New Delhi, India 04.2001 -
Associate of Arts -
Government Boys Senior Secondary School
New Delhi, India 04.2001 -
Certificate of Advance Solar Training - Advance Solar
National Small Industries Corporation
New Delhi, India 04.2001 -
Skills
- Customer Service
- Relationship Building
- Customer Service Management
- Problem-Solving
- Employee Training and Development
- After-sales support
Timeline
Service Manager
ORNATE SOLAR
08.2023 - Current
Assistant Manager
POLYCAB INDIA LTD
05.2022 - 09.2023
Solar Support Specialist
SUN SON ENERGY
11.2021 - 05.2022
Service Engineer
Ornate Solar
06.2019 - 10.2021
Bachelor of Arts - Arts
Indira Gandhi National Open University
04.2001 -
Diploma in Electrical - Electrical Engineering
National Small Industries Corporation
04.2001 -
Associate of Arts -
Government Boys Senior Secondary School
04.2001 -
Certificate of Advance Solar Training - Advance Solar
National Small Industries Corporation
04.2001 -
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