Suraj Gopinath
Manager-Central
Bangalore
Summary
Manager in the Central supply chain function leading Projects and new initiatives at Flipkart.Well versed in planning, developing and implementing marketing and strategic initiatives to help achieve sustainable growth of businesses. A driven, versatile individual with a passion to contribute to the overall growth of the organization.
Overview
9
9
years of professional experience
5
5
Languages
Work History
Manager - Central, City Logistics
Flipkart Internet Pvt Ltd
06.2021 - Current
- Leading the central function for the Synergy program for city logistics (first mile and last mile) that includes network migration and configuration, IT and product readiness, and operations planning for the Synergy program, which is a long-term supply chain merging program between Flipkart and Myntra.
- Developed and implemented an operational return process like content verification at hubs, Doorstep pickup checks to reduce losses in last-mile hubs by approximately 16% in 2025.
- Working on several cost reduction projects, such as direct bagging, the U2S process, misroute reduction, and the model hub project, helped reduce the cost per shipment of the product by 1.2 Rs in 2024 and by 0.78 Rs in 2025.
- Leading network design and expansion initiatives across Myntra's supply chain, ensuring efficient and scalable fulfillment, prioritizing speed preservation, driving cost savings, and operational efficiency. Through the program, the network expanded with 55 new sites across 312 new pincodes in 2025.
- Working cross-functionally with Product and Tech teams to reduce delivery partner app issues and implement measures to improve user experience.
- Implementing process optimization measures with the customer center team and planning to ensure the customer complaints, which have seen a 38% reduction in 2023-2024.
- Directed logistics operations by optimizing delivery routes, enhancing operational efficiency, delivery speeds by nearly 1.4 days, and improving customer satisfaction.
- Analyzed performance metrics to drive continuous improvement in logistics operations and enhance service delivery standards.
- Developed and executed training programs for staff, fostering skill enhancement and promoting a culture of safety and efficiency.
Program Manager, Central SCM
Myntra Designs Pvt Ltd
05.2019 - 05.2021
- Driving and managing the assisted buying program with the Flipkart team using Myntra's MENSA network. The program aimed at increasing the revenue-earning potential for store partners using affiliate marketing. Average increase in delivery partner earnings by approximately 27%.
- Led cross-functional teams to enhance supply chain efficiency, resulting in streamlined operations and improved delivery timelines.
- Coordinated project deliverables and timelines, ensuring alignment with organizational goals and successful on-time execution.
- Part of the Experience Store and Alterations projects for Myntra. Creating reports and strategizing with the core team to improve the operational and cost efficiency of stores, the expansion program included setting up nearly 17 new stores across different cities in India.
- Managing the store benefits program, which provides various tangible benefits to the top store partners in the network. This program was started with the aim of reducing churn within the store network.
- Inception, designing, and driving the Partner Care Helpdesk program for the Mensa Suvidha team. This program aimed at reducing the churn of store partners from the network by approximately 42%.
Business Analyst and Key Account Manager
Simplotel Technologies Pvt Ltd
05.2017 - 01.2019
- As a Key Account Manager, I interacted with customers to understand business needs and translate them into requirements and project scope. Key Accounts included Neemrana Hotels, Hablis Hotel, Sarovar group, Wonderla etc
- Analyzed client requirements and developed strategic solutions, enhancing customer satisfaction and streamlining project workflows. Facilitated workshops to gather user feedback and requirements, ensuring alignment of technology solutions with business objectives.
- Working cross-functionally with internal teams (Sales, Product, Finance, Operations, Support) to escalate and ensure effective delivery within project timelines,
- Collaborated with cross-functional teams to implement data-driven strategies, KPI monitoring techniques and improving account health, performance and retention rates by ~55%
Education
B.Tech - Mechanical Engineering
Motilal Nehru National Institute Of Technology, Allahabad (NIT Allahabad)
Allahabad07.2013
High School Diploma -
Indian School Muscat
Muscat, Sultanate of Oman 04.2001 -
Skills
- Business Strategy
- Key Account Management
- Business process improvement
- Supply chain management
- Cross-functional collaboration
- Data analysis
- Project strategy
- Change management
- Staff training and development
- Schedule preparation
- Project planning
- Program management
ACHIEVEMENTS
- Myntra Annual Awards 2021 - Best performer (2020-01 - 2021-01)
- Simplotel Top performer -Annual Awards (2018-01 - 2019-01)
Interests
Reading, Music, Quizzing, Sketching
Timeline
Manager - Central, City Logistics
Flipkart Internet Pvt Ltd
06.2021 - Current
Program Manager, Central SCM
Myntra Designs Pvt Ltd
05.2019 - 05.2021
Business Analyst and Key Account Manager
Simplotel Technologies Pvt Ltd
05.2017 - 01.2019
High School Diploma -
Indian School Muscat
04.2001 -
B.Tech - Mechanical Engineering
Motilal Nehru National Institute Of Technology, Allahabad (NIT Allahabad)