Suraj Goswami
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities and Skilled in assessing customer needs, generating leads and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills.
Overview
2
2
years of professional experience
Work History
Customer Care Representative
Ienergizer private limited
Dehradun, Doon Express Business Park
07.2022 - 05.2024
- Provided accurate, valid, and complete information to customers.
- Built sustainable relationships of trust through open communication with customers.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
Education
High School Diploma -
National Institute Of Open Schooling
India12-2018
Skills
- Active Listener
- Problem Solving
- Time Management
- Computer Skills
- Decision Making
- Friendliness
- Open Mindedness
- Communication Skills
Affiliations
- Leadership
- Team Work
- Hobbies
- Volunteering
- Community involvement
Accomplishments
- Received bonus from the company for giving a perfect resolution to the customers
- Meeting targets which company required
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Customer Care Representative
Ienergizer private limited
07.2022 - 05.2024
High School Diploma -
National Institute Of Open Schooling
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