Ms-Office, Internet Applications, PMS- Opera, MC & Micros
Suraj GUPTA
Duty Manager
CHENNAI,Tamil Nadu
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support.
As a Hospitality Professional I have rich and varied experience. With wide exposure of clients from all walks of life, have garnered Letters of appreciation and recognition of my dedication and successful maintenance of international Standards from past and present employers .I am a competent professional with well-developed communication skills, exceptional problem-solving ability and a track record for exceeding performance targets and employer satisfaction.
Am seeking a challenging position that would synergize my experience and skills with the targets of the organization
The above credentials along with my resume make me ideally suitable for a position in your organization.
Overview
1
1
Language
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Duty Manager
Novotel & Ibis Chennai OMR
CHENNAI, Tamil Nadu
08.2018 - Current
- Assist the Front Office Manager to plan and execute all activities for the smooth functioning of Front Office Department in both Ibis (189 rooms) and Novotel (153 rooms) combo hotel. Establish and maintain seamless co-ordination with all departments to ensure maximum co-operation, productivity, morale and guest services systems.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.
- Handling major group arrival & departures as a one point contact.
- Taking care of VIP movements and ensuring their comfortable stay throughout.
- Preparing Various Reports – Daily and Month End.
- Inventory Management and handling overbooking in an effective manner.
- Conducting proper training to all members regularly for smooth functioning.
- Responsible for achieving Loyalty programme target on monthly and yearly basis.
Acting Duty Manager
Novotel & Ibis Chennai OMR
CHENNAI, Tamil Nadu
12.2017 - 07.2018
- Handling entire front office operations
- Handling major group arrival & departures as a one point contact.
- Taking care of VIP movements and ensuring their comfortable stay throughout.
- Preparing Various Reports – Daily and Month End.
- Inventory Management and handling overbookings in an effective manner.
- Conducting proper training to all members regularly for smooth functioning.
- Responsible for achieving Loyalty programme target on monthly and yearly basis.
Team Leader
Novotel & Ibis Bengaluru ORR
Banaglore, karnataka
01.2017 - 11.2017
- Handling entire front desk operations on shift wise bass
- Handling group arrival & departures as a one point contact
- Room blockings for FIT’s and Group in advance
- Training new joiners and existing members on regular basis.
- Monitor Guest High Balances and handle situations accordingly
- Handling guest complaints effectively and ensure repeat business from them.
Front Office Associate
Novotel & Ibis Bengaluru ORR
Bangalore, Karnatka
02.2015 - 12.2016
- Handling Arrivals and Departures in a smooth manner
- Handling guest complaints effectively and ensure repeat business from them.
- Sending High Balances whenever required to guests for settlement
Front Office Associate
Aloft Whitefield Banagluru
Banagluru, Karnataka
04.2014 - 01.2015
- Handling Arrivals and Departures in a smooth manner
- Guest complaint and telephone handling
Education
Diploma in Hotel Management
ST. Marry Collage
Bangalore 03.2013 - 03.2014
High School Diploma -
JAC Jharkhand
Jharkhand 05.2009 - 05.2011
Skills
Service management
Proficient computer literacy of Microsoft Office, Micros, MC, & PMS Opera
Excellent problem solving and organization skills
Exceptional leadership skills developed through my work experience
Process improvements
Employee Development
Business planning
Staff Management
Accomplishments
- Manager of the year 2020 ( Pleasant & Motivated Personality)
- Champion Loyalty Innovation and Member Satisfaction for 2015 & 2016 in Accor Asia
- Awarded for achieving loyalty Program target for 2015 & 2016, In Asia and worldwide level.
- Awarded “Employee of the Month” for eight times at Hotel Level.
- Awarded with Letter of Appreciations by GMD Accor Hotels Chennai.
- Recognized for Never Ending Wow Service on guest voice, INBT
- Nominated for Best Up-seller of the Year 2016 & 2017, INBT
Software
Timeline
Duty Manager
Novotel & Ibis Chennai OMR
08.2018 - Current
Acting Duty Manager
Novotel & Ibis Chennai OMR
12.2017 - 07.2018
Team Leader
Novotel & Ibis Bengaluru ORR
01.2017 - 11.2017
Front Office Associate
Novotel & Ibis Bengaluru ORR
02.2015 - 12.2016
Front Office Associate
Aloft Whitefield Banagluru
04.2014 - 01.2015
Diploma in Hotel Management
ST. Marry Collage
03.2013 - 03.2014
High School Diploma -
JAC Jharkhand
05.2009 - 05.2011