SURAJ HANSDA

Currently posted at the Gunavante Branch, a rural branch located under the Karwar Regional Office, Karnataka. Here I am working as a single officer handling CASA, deposits, and loans and advances section.

• General operations of the branch.
• Processing and verifying loans and advances.
• All types of compliances.
• SMA and SWL follow-up.
• Marketing of banking products, like Special Payroll and Angel accounts, Special Fixed Deposit, Mutual Funds, etc.
• Popularizing government schemes: PMSBY, PMJJBY, APY, SSY, PPF, SCSS, PMSVANIDHI, PMVISHWAKARMA, etc.
• Promoting digital banking via mobile banking, internet banking, CBDC, debit and credit cards, POS, BHIM QR, etc.
• Promoting bancassurance products, like health insurance and life insurance, through bank-tied partners.
• Supervised subordinate staff in carrying out daily duties and activities.
• Responded promptly to customer inquiries or complaints in a polite manner.
• Educated clients on the benefits of various investment options.
• Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.

• Managed multiple tasks simultaneously while ensuring accuracy at all times.
• Ensured that all customers were properly informed about services offered at the Single Window Office.
• Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
• Resolved problems or discrepancies concerning customers' accounts.
• Received and counted daily inventories of cash, drafts and checks.
• Balanced daily cash deposits and vault inventory with zero error rate.