Suraj Jadhav
Pune
Summary
Dynamic professional with 7+ years of diverse experience in Supplier Operations, banking & finance, and SaaS-based products, specializing in supply chain management, team leadership, and logistics planning. Proven track record of improving operational efficiency, maintaining supplier relationships, and driving business growth through strategic problem-solving and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Assistant Manager - Supplier Operations
Source One (SPCX Pvt. Ltd.)
Pune
09.2023 - Current
- Supervised daily operations to meet performance, quality, and service benchmarks.
- Developed logistics plans ensuring timely material delivery.
- Resolved supply chain issues efficiently to minimize disruptions.
- Improved supplier relationships through timely payments and open communication.
- Streamlined dispatch processes, reducing order processing times significantly.
- Maintained transparency with accurate transaction records and clear communication.
- Coordinated driver dispatch, vehicle scheduling, and delivery requirements.
- Mentored team members to enhance productivity and skillsets.
Sr Customer Support Associate
SIDBI Finance
Pune
12.2021 - 08.2022
- Company Overview: SIDBI is the apex regulatory body for the overall licensing and regulation of micro, small, and medium enterprise (MSME) finance companies in India.
- Engage with the customers and ensure that they receive good service, understand their needs, and are given the financial products that the bank has to offer.
- Regular interactions with customers and proactively assessing customers' needs.
- Responsible for maintaining and sustaining long-term relationships with every existing customer.
- Responsible for resourcing and onboarding of new customers at the SIDBI platform.
- Coordinating and controlling the operations and sales with the team of CSAs.
- (Team Size: 4 Customer Support Associates)
- Pre-sanction visit for verification of companies before disbursement.
- Post-disbursement visit for verification of companies after the installation of machineries at the premises.
- Analysis of the credit record of customers and companies (CIBIL and CMR).
- Analysis of the balance sheet and ITR of the last three years.
- Taking day-to-day follow-up of overdues and expired insurance of plant and machineries.
Operations Executive
Infifresh Foods Pvt. Ltd.
Pune
08.2021 - 12.2021
- Company Overview: It is a B2B platform for seafood to deliver the fastest harvest-to-retail in the industry.
- Coordinating and controlling the operations with the team.
- Making effective operations by the on-time delivery, minimizing customer issues, proper packing and dispatch, last-mile dispatch, managing FIFO, minimizing operational expenses or cost-cutting, dead stock management, and stock age management.
- Last Mile Dispatch and Last Mile Inward Report.
- Vendor management of different services and products.
- Managing deliveries all over Pune with route planning and logistic arrangements.
- Route planning, and managing orders, packaging, and dispatching.
- Planning and execution of schedules and service improvisation as per the client's feedback.
- Warehouse and inventory management.
- Grading and sorting of available stock, and making category-wise reports.
Key Account Manager
Nobrokerhood Technology Pvt Ltd
Pune
12.2019 - 08.2021
- Managed a team of 5+ Key Account Managers and 10+ Field Operators.
- Oversaw 300+ society accounts, fostering long-term client relationships.
- Planned and executed schedules, incorporating client feedback for service improvement.
- Conducted physical and virtual meetings for onboarding with sales teams and committees.
- Delivered post-sales support and handled escalation management effectively.
- Implemented and adapted products step-by-step for seamless integration.
- Collected payments post-trial period with monthly targets.
- Upsold plans and ERP solutions to onboarded clients.
- Conducted residence sessions for product implementation in societies.
- Coordinated daily ground operations with the field team.
- Motivated the team to achieve daily and monthly targets.
- Resolved customer queries regarding products and services.
- Utilized CRM software (Uniview) for operational efficiency.
- Managed inventory for Pune region, including laptops, mobiles, and SIMs.
Field Officer
Swatantra Microfinance Pvt. Ltd.
03.2016 - 02.2018
- Conduct market surveys in desired areas, and compile facts and figures in appropriate reports.
- Disburse loans to identified communities in a time-efficient manner, and ensure that loan payments are made timely as well.
- Contacting the clients to gather their financial data and documentation.
- Analyze risks and approve or reject loan requests from the customer.
- Maintain updated records of loan applications for customers.
- Follow up with clients about loan renewals.
Education
Batchelor of Commerce -
Shri Shivaji Arts & Commerce Collage
Amravati01.2018
H.S.C. - Science
01.2015
S.S.C. -
Vidya Niketan Kurha
Sant Gadge Baba University Amravati01.2013
Skills
- Team Leadership and Managementt
- Supply Chain and Logistics Planning
- Workflow Optimization
- MS Office (Pivot Tables, V-Lookup)
- Communication and Interpersonal Skills
- Data Analysis
- Process improvement strategies
- Operations management
- Decision-making
Accomplishments
- Onboarding Expert Award, 01/01/21 - 03/31/21, Nobrokerhood Technology Pvt. Ltd.
- Rising Star Of Collection, 01/01/17 - 03/31/17, Swatantra Microfinance Pvt. Ltd.
Personal Information
Date of Birth: 01/03/98
Languages
Marathi
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Assistant Manager - Supplier Operations
Source One (SPCX Pvt. Ltd.)
09.2023 - Current
Sr Customer Support Associate
SIDBI Finance
12.2021 - 08.2022
Operations Executive
Infifresh Foods Pvt. Ltd.
08.2021 - 12.2021
Key Account Manager
Nobrokerhood Technology Pvt Ltd
12.2019 - 08.2021
Field Officer
Swatantra Microfinance Pvt. Ltd.
03.2016 - 02.2018
Batchelor of Commerce -
Shri Shivaji Arts & Commerce Collage
H.S.C. - Science
S.S.C. -
Vidya Niketan Kurha
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