Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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SURAJ JAGTIANI

Pune

Summary

15+ years of experience in Retail, Hospitality/ Aviation, Vendor Management, Customer Service and Marketing, US Payroll, Recruiting and client management as an account manager and Head (Client Servicing )

Excellent written and verbal communication skills with exceptional logical and problem-solving abilities.

Possess an excellent track record appreciation letters from the Base Manager and CEO on excellent performance exceeding customer's expectations.

Highly efficient working with cross functional teams within the organization and managing agencies and other partnering vendors.

Exceptional people management skills, negotiating skills, strong project management skills, detail oriented, dynamic leader and team builder with a track record of delivering results in a fast-paced environment.

Have a long list of clients for ADP Payroll that would only want to work with me based on the service provided.

Overview

18
18
years of professional experience

Work History

Talent Acquisition Manager /Head of Business Development

Health Source Group
Hicksville
01.2025 - Current
  • Performed data analysis of metrics related to recruitment efforts hiring Nurses for schools and hospitals.
  • Reached out to Potential Clients for acquring more business and helped the company grow
  • Setting up a team once the client is aquired as a Business Development Manager.
  • Ensured compliance with all applicable laws pertaining to employment practices.
  • Helped in building in a team in India and starting operations here.
  • Recruited and screened potential candidates for open positions, from registered nurses to doctors, and hired team members internally for the company.
  • Advised senior leadership on staffing strategies for current and future organizational needs.
  • Created strategies for sourcing passive candidates through research and networking activities.
  • Managed the onboarding process for new hires including paperwork completion, orientations.
  • Developed job postings to attract qualified talent.
  • Evaluated applicants' skills and qualifications against job requirements.
  • Conducted interviews, reference checks, background investigations, and other pre-employment activities.
  • Built relationships with universities and external recruitment agencies to source top talent.
  • Maintained applicant tracking system database records.

Head Client Servicing

iPlace USA
Pune
05.2023 - Current
  • Manage client accounts, overseeing recruitment operations and ensuring client satisfaction.
  • Collaborate with clients to understand their recruitment needs and provide customized solutions.
  • Coordinate with the internal team to allocate appropriate resources to meet client requirements.
  • Prepare and deliver regular reports and statistics to clients, showcasing recruitment progress and results.
  • Work closely with the recruitment team to identify areas for improvement and implement strategies to enhance performance.
  • Proactively address client concerns and issues, providing timely resolutions to maintain strong client relationships.
  • Act as a liaison between clients and the recruitment team, facilitating effective communication and alignment of goals.
  • Continuously seek opportunities to expand client engagement and increase business opportunities.
  • Identify opportunities for upselling additional recruitment services to existing clients.
  • Develop and implement retention strategies to ensure the satisfaction of the client retention of recruiters.
  • Monitor recruiter performance and provide feedback, implementing initiatives to enhance client experience and loyalty.
  • Stay updated on industry trends and best practices in client servicing and recruitment to provide innovative solutions to clients.
  • Foster a culture of collaboration and teamwork within the client servicing and recruitment teams.
  • Drive initiatives to improve client satisfaction, retention, and overall business growth.

Account Manager

iPlace USA
Pune
05.2022 - 05.2023
  • Manage client accounts, including high-profile clients like TESLA and Sanmina, to ensure smooth business operations.
  • Supervise a team of 2-25 recruiters, ensuring they are motivated, focused, and meeting their targets.
  • Ensure all candidates submitted to clients are thoroughly screened and meet the required qualifications.
  • Communicate with clients daily to address concerns, provide updates, and maintain strong relationships.
  • Act as a partner to iPlace's clients, ensuring their satisfaction and confidence to continue business with us.
  • Conduct performance reviews with the recruiting team to identify areas for improvement and provide necessary training.
  • Train recruiters on basics of recruiting, including sourcing, screening, and interviewing candidates.
  • Proficiently use Applicant Tracking Systems (ATS) like Bullhorn, CATS, and iCims to manage candidate data and streamline recruitment.
  • Assist with bulk hiring projects and positions requiring niche skills, providing support to recruiters as needed.
  • Work diligently day and night to ensure maximum submissions and successful job placements.
  • Call candidates, follow up for interviews, and facilitate the onboarding process for successful candidates.
  • Collaborate with each team member to ensure clear understanding of client requirements and job specifications.
  • Prioritize client satisfaction and strive to exceed their expectations to maintain long-term partnerships.
  • Expand the iPlace team through effective farming strategies, recruiting, and onboarding new recruiters.
  • Support iPlace in ensuring success of projects with clients, contributing to client satisfaction and retention.

Payroll Analyst

ADP PVT LTD.
08.2018 - 09.2020
  • Ensure compliance with federal, state, and local tax regulations, including calculating and withholding appropriate taxes from employee paychecks.
  • Stay updated on changes to tax laws and regulations and implement necessary adjustments to payroll processes.
  • Assist clients with resolving tax-related issues and provide guidance on tax compliance matters.
  • Generate and distribute tax forms such as W-2s and 1099s to employees and contractors in accordance with IRS requirements.
  • Collaborate with internal stakeholders and external auditors during tax audits to provide necessary documentation and support.
  • Conduct regular audits of payroll records to ensure accuracy and identify any discrepancies or errors.
  • Provide training and support to clients on utilizing ADP's workforce management tools effectively for payroll processing and reporting.
  • Assist clients with setting up and maintaining employee records in the ADP system, including entering new hires, updating employee information, and processing terminations.
  • Generate payroll reports and analysis to provide insights into payroll expenses, trends, and variances.
  • Address client inquiries and concerns regarding payroll processes, tax filings, and compliance issues in a timely and efficient manner.
  • Collaborate with cross-functional teams to implement process improvements and streamline payroll operations.
  • Develop and maintain strong relationships with clients to understand their business needs and provide personalized payroll solutions.
  • Participate in continuous training and professional development to stay updated on industry best practices and emerging trends in payroll administration.

Associate Recruiter

IPlace USA.
10.2017 - 09.2018
  • Sourcing and Recruiting for companies in the US
  • Working on Finance, IT and Medical requirement's
  • Submitting the right candidates based on the requirements and qualifications needed
  • Thorough knowledge of recruiting process from sourcing to recruiting for different employment types including W2, Corp-toCorp, 1099 for U.S
  • Citizens, GC, H1-B, TN-1, and EAD holders
  • Hands-on experience with Applicant Tracking Systems (ATS) including Bullhorn and CATS
  • Active Search: Resume search of active candidates from job boards such as Monster, CareerBuilder, Dice, Job Diva and Hot Jobs
  • Add short-listed candidates into client databases such as CATS, Bullhorn etc
  • Search and short-list candidates from job boards, search engines using different search techniques such as Boolean strings
  • Work closely and assist senior team members
  • Possess excellent verbal and written communication skills
  • Ability to prepare concise and error free weekly reports.

Opérations Manager

Divas & Dudes
10.2015 - 08.2017
  • Set up and Launched 4 stores in Bangalore and Gurgaon over a period of 4 years
  • Responsible for store set up, vendor management and procurement
  • Hired top stylists, store managers and other employees for the store
  • Responsible for online and offline marketing increasing store sales by more than 300 percent
  • Managed customers feedback on social Media and managed customer feedback online and offline
  • Responsible for launching and executing International Fashion events for kids across the country
  • Brought in more than 3 lakhs of sponsorships form kids clothing brands and kid related businesses
  • Notable Highlights - Increased Revenue of each store more than 200 % making each store profitable within 1.5 years
  • Maintained a 4.6+ out of 5 on all social media platforms for all of the store locations
  • Brought in United Colors of Benetton as title sponsors for 5 International Kids Couture shows across the country.

Cabin Crew Incharge / CCIC

Spice Jet
Bangalore
03.2013 - 10.2016
  • Oversee pre-flight and post-flight briefings to ensure crew members are informed and prepared for duties.
  • Conduct regular checks to ensure crew members are trained and updated on safety and service procedures.
  • Coordinate with ground staff and catering personnel to ensure timely and efficient flight preparations.
  • Monitor passenger satisfaction and address any issues or concerns during the flight.
  • Adhere to company SOPs and ensure the entire crew follows safety protocols and operational guidelines.
  • Compile and submit reports related to catering, flight operations, and other relevant flight details.
  • Provide feedback to management regarding any operational improvements or procedural enhancements.
  • Manage smooth flight operations and proactively address any issues that may arise during the flight.
  • Interact with base officials to provide updates and ensure all necessary information is communicated effectively.
  • Supervise cabin crew members and delegate tasks to ensure efficient workflow and customer satisfaction.
  • Handle emergency situations and implement appropriate protocols to ensure passenger safety.
  • Maintain a professional and courteous demeanor while representing the airline and ensuring a positive passenger experience.
  • Participate in ongoing training and development programs to stay updated on industry standards and best practices.
  • Collaborate with team members to implement strategies for improving overall flight operations and customer service.

Cabin Crew

Jet Airways
Bangalore
- 09.2012
  • Attending a pre-flight briefing, during which air cabin crew are assigned their working positions for the upcoming flight
  • Carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy
  • Welcoming passengers on board and directing them to their seats
  • Informing passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away
  • Checking all passenger seat belts and galleys are secure prior to take-off
  • Making announcements on behalf of the pilot and answering passenger questions during the flight
  • Serving meals and refreshments to passengers
  • Selling duty-free goods and advising passengers of any allowance restrictions in force at their destination
  • Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations
  • Giving first aid to passengers where necessary
  • Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers
  • Handover procedures to the next set of crew
  • Handling passenger complaints if the issue is escalated to the cabin in charge and doing Service Recovery.

Senior Associate

WNS Global Services
12.2007 - 04.2009
  • Handled calls for travel reservations, hotel bookings, car rentals etc
  • Experience in handling customer service operations for rendering & achieving quality services, providing first line customer support by answering queries & resolving their issues
  • Was promoted within a span of 8 months and was taking supervisor calls as a part of the Agent Assist Team
  • Was involved in Mentoring and Training teams on a regular basis.

C.S.A (Customer Service Associate)

Wipro BPO
- 12.2007
  • Was working with a US based airline process-(UA) United Airlines
  • Handled reporting and resolved the customer issues efficiently.

Education

Bachelor of Commerce -

Pune University
01.2010

Bachelor of Commerce -

Pune University
01.2010

Skills

  • Client relationship management
  • Onboarding processes
  • Team leadership
  • Performance management
  • Client engagement strategies
  • Market research
  • Compliance regulations
  • Problem resolution
  • Negotiation techniques
  • Candidate tracking
  • Train-the-trainer
  • Training initiatives
  • Curriculum creation
  • Remote learning
  • Training needs analysis
  • Training material updates
  • Course planning
  • New hire training
  • Coaching techniques

Personal Information

  • Age / Date of birth: 09/05/1988

Timeline

Talent Acquisition Manager /Head of Business Development

Health Source Group
01.2025 - Current

Head Client Servicing

iPlace USA
05.2023 - Current

Account Manager

iPlace USA
05.2022 - 05.2023

Payroll Analyst

ADP PVT LTD.
08.2018 - 09.2020

Associate Recruiter

IPlace USA.
10.2017 - 09.2018

Opérations Manager

Divas & Dudes
10.2015 - 08.2017

Cabin Crew Incharge / CCIC

Spice Jet
03.2013 - 10.2016

Senior Associate

WNS Global Services
12.2007 - 04.2009

Cabin Crew

Jet Airways
- 09.2012

C.S.A (Customer Service Associate)

Wipro BPO
- 12.2007

Bachelor of Commerce -

Pune University

Bachelor of Commerce -

Pune University

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SURAJ JAGTIANI