Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Languages
Timeline
Generic

SURAJ JHA

Jamshedpur

Summary

Customer-focused Sales and Support professional with experience in chat-based sales, customer service, and product support. Proven ability to enhance sales through a customer-centric approach, handle multiple tasks efficiently, and perform well under pressure while maintaining high productivity standards.

Overview

4
4
years of professional experience

Work History

Chat Sales Associate - I

TTEC India Customer Solutions Private Limited
Ahmedabad
01.2022 - Current
  • Managed customer inquiries via chat related to products and services.
  • Assisted customers with sales, upselling, and cross-selling relevant add-ons.
  • Provided accurate and detailed product information to support purchasing decisions.
  • Resolved customer queries efficiently while maintaining service quality standards.
  • Contributed to sales growth through a professional and customer-focused approach.

Education

Bachelor of Commerce - Accounts

Karim City College
Jamshedpur

Higher Secondary -

Karim City College
Jamshedpur

Secondary -

Shiksha Niketan School
Jamshedpur

Skills

  • Sales transactions
  • Data analysis
  • Financial accounting
  • Productivity standards
  • Microsoft Excel
  • Communication
  • Decision making
  • Observation
  • Multi-tasking

Extracurricular Activities

Represented school in inter-school athletics and cricket for three consecutive years. Completed NCC training.

Languages

English
Advanced
C1

Timeline

Chat Sales Associate - I

TTEC India Customer Solutions Private Limited
01.2022 - Current

Bachelor of Commerce - Accounts

Karim City College

Higher Secondary -

Karim City College

Secondary -

Shiksha Niketan School
SURAJ JHA