Suraj Kakroo
Delhi
Summary
Dynamic Team Leader with a proven track record at Telus International, excelling in team motivation and strategic planning. Enhanced productivity through data-driven forecasting and tailored coaching, resulting in a significant boost in sales performance. Skilled in conflict resolution and fostering an inclusive culture, driving exceptional team collaboration and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Team Leader
Telus International
04.2019 - Current
- Streamlined sales processes to improve efficiency and productivity within the team.
- Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
- Implemented data-driven forecasting methods, improving accuracy and informing strategic decisionmaking.
- Analyzed sales data to identify trends, opportunities, and potential risks in order to inform future strategy adjustments.
- Established effective communication channels within the team, ensuring timely updates on market trends and competitor activities.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Conducted regular performance evaluations, identifying areas of improvement and adjusting training programs accordingly.
- Boosted team performance by implementing efficient sales strategies and techniques.
Team Leader
Concentrix
05.2015 - 03.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Education
Bachelor of Commerce - Business Environment
Arunachal University of Studies
Arunachal Pradesh08-2016
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- Coaching and mentoring
- Documentation and reporting
- Analytical thinking
- Complex Problem-solving
- Leading team meetings
- Strategic planning
- Project management
- Client support
Languages
English
Timeline
Team Leader
Telus International
04.2019 - Current
Team Leader
Concentrix
05.2015 - 03.2019
Bachelor of Commerce - Business Environment
Arunachal University of Studies
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