SURAJ KASEKAR
MUMBAI
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
MEATIGO
MUMBAI
04.2024 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management, and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees, and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels, and employee performance metrics.
- Oversaw daily cash-handling procedures, reconciling discrepancies as necessary.
- Resolved customer complaints in a timely manner, and addressed any issues that may arise during store hours.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Handled scheduling for store shifts to achieve adequate staffing.
Assistant Store Manager
Swiggy
MUMBAI
01.2021 - 04.2024
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Created and maintained safe and secure work environments for employees
- Developed and maintained strong relationships with vendors to facilitate timely product delivery
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Trained and guided team members to maintain high productivity and performance metrics
Team leader
Blinkit
03.2019 - 01.2021
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Built strong relationships with customers through positive attitude and attentive response
- Held weekly team meetings to inform team members on company news and updates
- Educated staff on organizational mission and goals to help employees achieve success
Store Executive
Airtel
02.2018 - 03.2019
- Worked with managers of different departments to enact new policies and improve front-line store activities
- Eliminated waste in time, resources and workflows to enhance team performance
Education
Doctorate - MSCIT(TALLY)
Mumbai University
01.2021
Class X - MARATHI
RAJA SHIVAJI VIDYALAYA
DADAR01.2015
Some College (No Degree) - COMMERCE
SIDHARTH COLLEGE
CSMTSkills
- Store Organization
- Business Development
- Transaction processing
- Team management
- Customer relations
- Staff supervision
- Inventory counting
- Staff management
- Operations
- Hiring and training
- Customer experience
- Shift scheduling
Certification
MSCIT
Languages
Marathi
First Language
Hindi
Proficient (C2)
C2
English
Elementary (A2)
A2
Timeline
Assistant Store Manager
MEATIGO
04.2024 - Current
Assistant Store Manager
Swiggy
01.2021 - 04.2024
Team leader
Blinkit
03.2019 - 01.2021
Store Executive
Airtel
02.2018 - 03.2019
Doctorate - MSCIT(TALLY)
Mumbai University
Class X - MARATHI
RAJA SHIVAJI VIDYALAYA
Some College (No Degree) - COMMERCE
SIDHARTH COLLEGE
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