Suraj Kataria
New Delhi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Cinema General Manager
PVRINOX LTD
03.2019 - Current
- Negotiated price and service with vendors to decrease expenses and increase profit
- Maintaining reports like EBITA, profit and loss of operations and Simply Sushi restaurant, month end reports of property
- Handling license file of the Cinema.
- Maintaining proper track with store and controller to control food cost and purchase related issue.
Assistant Manager
PVRINOX LTD
10.2016 - 03.2019
- Assisted in recruiting, hiring and training of team members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced operational risks while organizing data to forecast performance trends.
- Trained new employees on proper protocols and customer service standards.
- Supervised creation of exciting merchandise displays to catch attention of cinema customers.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained and guided team members to maintain high productivity and performance metrics
- Mitigated business risks by working closely with staff members and assessing performance
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Liaise closely with other departments and emphasizes on excellent inter-departmental relations considering other departmental procedures and policies
- Responsible for annual inspection from Sub-division magistrate
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Interacted well with customers to build connections and nurture relationships.
Floor Manager
McDonalds (CPRPL)
08.2012 - 09.2016
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Oversaw supply restocking, area cleaning, and product organization
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
- Made personal recommendations for customers by sharing product knowledge and demonstrating product
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales
- Managed store inventory and stock levels to maintain availability of products.
Assistant Manager
McDonalds (CPRPL)
09.2009 - 08.2012
- Mentored team members to enhance professional development and accountability in workplace
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Monitored security to protect employees, customers and property
- Increased employee performance and job satisfaction to strengthen retention and engagement
- Supervised day-to-day operations to meet performance, quality and service expectations.
Crew Member
McDonalds (CPRPL)
04.2008 - 09.2009
- Escalated problems or complaints to relevant supervisor or manager for resolution
- Addressed guest needs, questions, or concerns to create optimum experience onboard
- Provided excellent customer service by greeting customers and meeting quality expectations
- Operated cash register to ring up final bill and process various forms of payment
- Worked front counter, drive-thru and other areas
- Trained new team members on procedures, customer service, and sales techniques
- Stocked shelves to organize aisles in assigned department
- Worked well with teammates and accepted coaching from management team
- Became familiar with products to answer questions and make suggestions
- Accurately operated cash register to process customer payments.
Education
Masters in Business Administration(Hospitality) -
Amity University
Noida, India 11.2023 - Current
Bachelor of Arts -
Delhi University
New Delhi 06.2008 - 05.2011
Intermediate Education -
Sarvodaya Vidyalaya
New Delhi 04.2007 - 05.2008
High School -
Sarvodaya Vidyalaya
New Delhi 04.2005 - 05.2006
Skills
Scheduling Coordination
Human Resources
Health and safety compliance
Facility Maintenance
Sales management
Accomplishments
- Successfully hosted film festivals of different countries. Eg Japanese Film festival and Thai film festivals multiple times in PVRINOX.
- Awarded for highest footfall across entire Delhi NCR region in Q-3 in 2019 in PVR.
- Worked as an Asst. Project lead (New POS software & HHOT). Launched a new POS software 3.6.2 & Handheld order taking Device across the East Delhi Store with McDonald's.
- Worked on pilot test of Online Inventory Management software in partnering with IT with McDonald's.
- Worked on different business platforms i.e. 2 Years experience for handling Drive-thru, 5 Years experience for handling McDonald's Delivery Service, 4 Years experience for handling Dessert kiosks, 3 Years experience for conducting Birthday parties with McDonald's. Experience of opening 2 McDonald's Restaurants located in Indirapuram (Eros mall) & Khatauli Mansoorpur.
- Awarded for conducting highest Birthday Parties in system. 2nd highest Birthday Parties conducting store with McDonald's.
Additional Information - Cinemas Handled
- Director's Cut Vasant Kunj, Assistant manager, October 2016- February 2017
- PVR Select CityWalk, New Delhi Saket, Assistant Manager, February 2017- March 2019
- PVR Select CityWalk, New Delhi Saket, Cinema Manager, March 2019-March 2021
- PVR Selectcity Walk, New Delhi Saket, Cinema General Manager, March 2021-March 2022
- Mall Of India PVR, Cinema General Manager, May 2023-Aug 2023
- INOX Nehru Place Satyam \INOX Epicuria (Insignia), Paras (IMAX) Cinema General Manager, Aug 2023-Till date
Timeline
Masters in Business Administration(Hospitality) -
Amity University
11.2023 - Current
Cinema General Manager
PVRINOX LTD
03.2019 - Current
Assistant Manager
PVRINOX LTD
10.2016 - 03.2019
Floor Manager
McDonalds (CPRPL)
08.2012 - 09.2016
Assistant Manager
McDonalds (CPRPL)
09.2009 - 08.2012
Bachelor of Arts -
Delhi University
06.2008 - 05.2011
Crew Member
McDonalds (CPRPL)
04.2008 - 09.2009
Intermediate Education -
Sarvodaya Vidyalaya
04.2007 - 05.2008
High School -
Sarvodaya Vidyalaya
04.2005 - 05.2006