Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information - Cinemas Handled
Timeline
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Suraj Kataria

Suraj Kataria

New Delhi

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience
6
6
years of post-secondary education

Work History

Cinema General Manager

PVRINOX LTD
03.2019 - Current
  • Negotiated price and service with vendors to decrease expenses and increase profit
  • Maintaining reports like EBITA, profit and loss of operations and Simply Sushi restaurant, month end reports of property
  • Handling license file of the Cinema.
  • Maintaining proper track with store and controller to control food cost and purchase related issue.

Assistant Manager

PVRINOX LTD
10.2016 - 03.2019
  • Assisted in recruiting, hiring and training of team members.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Trained new employees on proper protocols and customer service standards.
  • Supervised creation of exciting merchandise displays to catch attention of cinema customers.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Trained and guided team members to maintain high productivity and performance metrics
  • Mitigated business risks by working closely with staff members and assessing performance
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Liaise closely with other departments and emphasizes on excellent inter-departmental relations considering other departmental procedures and policies
  • Responsible for annual inspection from Sub-division magistrate
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
  • Interacted well with customers to build connections and nurture relationships.

Floor Manager

McDonalds (CPRPL)
08.2012 - 09.2016
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Oversaw supply restocking, area cleaning, and product organization
  • Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales
  • Managed store inventory and stock levels to maintain availability of products.

Assistant Manager

McDonalds (CPRPL)
09.2009 - 08.2012
  • Mentored team members to enhance professional development and accountability in workplace
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Monitored security to protect employees, customers and property
  • Increased employee performance and job satisfaction to strengthen retention and engagement
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Crew Member

McDonalds (CPRPL)
04.2008 - 09.2009
  • Escalated problems or complaints to relevant supervisor or manager for resolution
  • Addressed guest needs, questions, or concerns to create optimum experience onboard
  • Provided excellent customer service by greeting customers and meeting quality expectations
  • Operated cash register to ring up final bill and process various forms of payment
  • Worked front counter, drive-thru and other areas
  • Trained new team members on procedures, customer service, and sales techniques
  • Stocked shelves to organize aisles in assigned department
  • Worked well with teammates and accepted coaching from management team
  • Became familiar with products to answer questions and make suggestions
  • Accurately operated cash register to process customer payments.

Education

Masters in Business Administration(Hospitality) -

Amity University
Noida, India
11.2023 - Current

Bachelor of Arts -

Delhi University
New Delhi
06.2008 - 05.2011

Intermediate Education -

Sarvodaya Vidyalaya
New Delhi
04.2007 - 05.2008

High School -

Sarvodaya Vidyalaya
New Delhi
04.2005 - 05.2006

Skills

Scheduling Coordination

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Accomplishments

  • Successfully hosted film festivals of different countries. Eg Japanese Film festival and Thai film festivals multiple times in PVRINOX.
  • Awarded for highest footfall across entire Delhi NCR region in Q-3 in 2019 in PVR.
  • Worked as an Asst. Project lead (New POS software & HHOT). Launched a new POS software 3.6.2 & Handheld order taking Device across the East Delhi Store with McDonald's.
  • Worked on pilot test of Online Inventory Management software in partnering with IT with McDonald's.
  • Worked on different business platforms i.e. 2 Years experience for handling Drive-thru, 5 Years experience for handling McDonald's Delivery Service, 4 Years experience for handling Dessert kiosks, 3 Years experience for conducting Birthday parties with McDonald's. Experience of opening 2 McDonald's Restaurants located in Indirapuram (Eros mall) & Khatauli Mansoorpur.
  • Awarded for conducting highest Birthday Parties in system. 2nd highest Birthday Parties conducting store with McDonald's.

Additional Information - Cinemas Handled

  • Director's Cut Vasant Kunj, Assistant manager, October 2016- February 2017
  • PVR Select CityWalk, New Delhi Saket, Assistant Manager, February 2017- March 2019
  • PVR Select CityWalk, New Delhi Saket, Cinema Manager, March 2019-March 2021
  • PVR Selectcity Walk, New Delhi Saket, Cinema General Manager, March 2021-March 2022
  • Mall Of India PVR, Cinema General Manager, May 2023-Aug 2023
  • INOX Nehru Place Satyam \INOX Epicuria (Insignia), Paras (IMAX) Cinema General Manager, Aug 2023-Till date

Timeline

Masters in Business Administration(Hospitality) -

Amity University
11.2023 - Current

Cinema General Manager

PVRINOX LTD
03.2019 - Current

Assistant Manager

PVRINOX LTD
10.2016 - 03.2019

Floor Manager

McDonalds (CPRPL)
08.2012 - 09.2016

Assistant Manager

McDonalds (CPRPL)
09.2009 - 08.2012

Bachelor of Arts -

Delhi University
06.2008 - 05.2011

Crew Member

McDonalds (CPRPL)
04.2008 - 09.2009

Intermediate Education -

Sarvodaya Vidyalaya
04.2007 - 05.2008

High School -

Sarvodaya Vidyalaya
04.2005 - 05.2006

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Suraj Kataria