Suraj Kataria

Core Competence

• Operations Management
• Food & Beverage (F&B) Operations
• Team Leadership & Staff Training
• Budgeting & P&L Responsibility
• Guest Experience & Customer Service
• Event Planning & Execution
• Cross-functional Collaboration
• Inventory & Cost Control

Roles & Responsibility

• Managed daily operations of the cinema efficiently.
• Coordinated scheduling and logistics for film screenings and events.
• Implemented marketing strategies to promote new releases and special events.
• Oversaw inventory management for concessions and merchandise effectively.
• Ensured compliance with safety regulations and industry standards consistently.
• Developed customer service initiatives to improve guest satisfaction feedback.
• Recruited, trained, supervised and evaluated staff performance.
• Collaborated with film distributors to secure screening rights and schedules.
• Organized special events such as movie premiers and celebrity appearances.
• Initiated cost-saving measures to reduce expenses while maintaining quality of service.
• Analyzed financial statements to identify areas for improvement or growth opportunities.
• Ensured compliance with all safety regulations for the cinema premises.
• Established and maintained effective communication with staff, customers and vendors.
• Created weekly, monthly, quarterly reports summarizing operational performance metrics.
• Monitored daily reports on ticket sales, concession stand sales and other revenue sources.
• Prepared annual budgets based on projected revenue streams from ticket sales and concessions.
• Conducted regular audits of equipment and supplies to ensure adequate stock is available.

• Managed daily operations of cinema facility and staff performance.
• Coordinated film schedules and ensured timely screening availability.
• Oversaw maintenance of projection equipment and theater cleanliness.
• Developed promotional strategies to enhance audience engagement and attendance.

• Assisted in recruiting, hiring and training of team members.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Reduced operational risks while organizing data to forecast performance trends.
• Trained new employees on proper protocols and customer service standards.
• Supervised creation of exciting merchandise displays to catch attention of cinema customers.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Trained and guided team members to maintain high productivity and performance metrics
• Mitigated business risks by working closely with staff members and assessing performance
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Liaise closely with other departments and emphasizes on excellent inter-departmental relations considering other departmental procedures and policies
• Responsible for annual inspection from Sub-division magistrate
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
• Interacted well with customers to build connections and nurture relationships.

• Mentored team members to enhance professional development and accountability in workplace
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
• Monitored security to protect employees, customers and property
• Increased employee performance and job satisfaction to strengthen retention and engagement
• Supervised day-to-day operations to meet performance, quality and service expectations.

• Oversee daily shift operations to ensure smooth workflow and service delivery
• Manage and guide staff during the shift; assign duties and ensure performance
• Handle customer service, resolve complaints, and maintain service standards
• Monitor cash handling, sales transactions, and shift-end reporting
• Ensure cleanliness, safety, and hygiene compliance as per company policies
• Support inventory checks and report stock shortages
• Communicate shift updates to management and maintain shift log.

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
• Oversaw supply restocking, area cleaning, and product organization
• Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
• Made personal recommendations for customers by sharing product knowledge and demonstrating product
• Established and optimized schedules to keep coverage and service in line with forecasted demands
• Developed and implemented floor plans and layouts to maximize customer satisfaction and sales
• Managed store inventory and stock levels to maintain availability of products.

• Escalated problems or complaints to relevant supervisor or manager for resolution
• Addressed guest needs, questions, or concerns to create optimum experience onboard
• Provided excellent customer service by greeting customers and meeting quality expectations
• Operated cash register to ring up final bill and process various forms of payment
• Worked front counter, drive-thru and other areas
• Trained new team members on procedures, customer service, and sales techniques
• Stocked shelves to organize aisles in assigned department
• Worked well with teammates and accepted coaching from management team
• Became familiar with products to answer questions and make suggestions
• Accurately operated cash register to process customer payments.