Suraj Krishnamoorthy
Customer Success Manager
Pune
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
Languages
1
1
Certificate
6
6
years of post-secondary education
8
8
years of professional experience
Work History
Customer Success Manager
Gaian Consultants
Hyderabad
02.2022 - Current
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Managed successful negotiation of long-term contract renewals with franchise owners and sales affiliates.
- Provided business, technical and product knowledge in support of post-sales activities.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Hosted virtual meetings with clients ranging from formal program reviews to end-user platform training.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Maintained financial accuracy when handling over $200,000 in revenue each year.
Professional Services Engineer
Gaian Solutions Pvt. Ltd.
Hyderabad
04.2020 - 02.2022
- Worked on automation technologies such as Selenium and SnapLogic
- Created plans and communicated deadlines to ensure projects were completed on time
- Worked closely with onsite teams to maintain optimum levels of communication to effectively and efficiently complete projects.
- Directly managed 6 people, thus increasing output of team by 150%
- Ensured good training and timely deliverable submission
Decision Scientist
Mu Sigma Business Solutions Pvt. Ltd
Bangalore
08.2015 - 04.2020
- Monitor ETL pipelines, which are dependent on one another, to ensure data flow is running optimally, along with investigating and analyzing errors in case of failure or interruption.
- Led 4-member team in designing an Analytics Platform for the Data Warehouse in Mu Sigma.
- Managed a 30-employee team, overseeing hiring, training, and professional growth of employees.
- Communicate with multiple stakeholders to identify further areas of insight. Create reports through Power BI, R and Pentaho to derive insights into employee behavior
- Managed data modeling and data architecture projects, integrating gathered insight to provide valuable final products.
- Provided collated data designed to specifically inform high-level decision-making.
Education
Post Graduate Diploma - Advanced General Management
09.2023 - Current
- Continuing education in Accounting, Marketing, Business Communication and Economics
Master of Science - Data Science
06.2019 - 02.2021
Topics Covered: Python, Statistics, Hypothesis Testing, Exploratory Data Analysis, Linear Regression, Logistic Regression, Decision Trees, Random Forest, Tree Models
Successfully submitted a thesis on "Using Knowledge Distillation on Augmented Graph Convolutional Networks to detect Money Laundering in Bitcoin Transactions"
B.E - Computer Science
07.2011 - 07.2015
Skills
R
Data Warehousing
SQL
Python
Data Analysis
ETL
Statistical analysis
Verbal And Written Communication
Regression Analysis
Data analysis
Data Modelling
Customer Relations
Client service optimization
Strategic communications
Business Development
PL/SQL
Certification
SnapLogic Accredited
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IMT Ghaziabad - Post Graduate Diploma, Advanced General Management
09.2023 - Current
Customer Success Manager - Gaian Consultants
02.2022 - Current
SnapLogic Accredited
06-2020
Professional Services Engineer - Gaian Solutions Pvt. Ltd.
04.2020 - 02.2022
Liverpool John Moores University - Master of Science, Data Science
06.2019 - 02.2021
Decision Scientist - Mu Sigma Business Solutions Pvt. Ltd
08.2015 - 04.2020
D. Y. Patil College Of Engineering - B.E, Computer Science
07.2011 - 07.2015