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Suraj Kumar
Education Counselling Specialist
E-302 DMRC Staff Quarter East Vinod Nagar,Delhi
Summary
To work in a challenging position for an esteemed organization that provides the best opportunities to utilize my talent and leadership skills for professional and personal development. Motivated achiever who is recognized for combining program excellence, integrity, and innovation with best practices and disciplined attention to achieving immediate and long-term goals and objectives.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Team Leader
Kidext Techonlgoies pvt Ltd.(www.piggyride.com
New Delhi, Delhi
03.2022 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Led team of 7 members while providing exceptional customer service
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
Business Development Executive
Vedantu Innovations Pvt. Ltd (www.Vedantu.com)
delhi, Delhi
07.2020 - 02.2022
- Advise student/ parents for their learning needs through structured Counseling Sessions
- Fix appointments and conduct Online demo sessions on daily basis including follow up sessions
- Understand Customer profile & problems to explain implication of ineffective learning methods
- Create the need for Smart Learning and advise student-parent to buy Vedantu Subscription as solution
- Handle Objections and Price Negotiation to generate Sales Revenue
- Learn/ Upgrade ones own Product Knowledge and Sales Skills to achieve and exceed growing Sales target(s)
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
Associate Team Leader
Applect learning systems Pvt Ltd (Meritnation.com)
delhi, Delhi
07.2013 - 06.2020
- Manage Team Monthly Assignments as per business requirement
- Data analysis to get the proper guidance to get maximum revenue
- Handling Company renewal process making new strategy to get maximum conversion
- Counseling Students, Parents & B2B & B2C Customers, to motivate & make them aware value of online studies.
- Encourage & motivate to student for completions level IITJEE,NEET,CA-CPT level
- Overall it gave me experience of telesales in domestic and international outbound
- Ensure Daily weekly forth-nightly & monthly revenue as per the assign target.
Sr. Client Relation Executive
Adception InfoTech Pvt. Ltd : (Myadcorner.com)
Noida, Uttar Predesh
03.2012 - 06.2013
- Understand the branding needs of a given organization, Design and develop the campaign around the specific needs and objectives.
- Driving corporate business and develop the market to achieve targets.
- Market mapping & penetration, customer feedback, customer interaction, new client acquisition & execution of business plan.
- Design AD campaigns of our esteemed clients.
- Manage the Servicing team to ensure quality client servicing.
- Managed the “Save Children” Campaign in leading print media.
Customer Service Executive
Visnova Solutions private limited
Noida, Uttar Pradesh
03.2011 - 02.2012
- Making outbound Call to customer to inform about the Post-paid benefits
- Customer Service Engagement
- Blackberry Bundled offer sell to B2B & B2C
- Cooperates Bulk activation for Post-paid connections
- Fixed Meetings to customer for BlackBerry Demos.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Provided primary customer support to internal and external customers.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
Education
Bachelor of Arts - Humanities
Maharaja Agrasen College
Delhi 07.2007 - 08.2010
Inter School - Humanities
Rajkiya Sarvodaya Boys Sr. Sec School
Kalyan Puri 04.2005 - 06.2007
High School Diploma -
Rajkiya Sarvodaya Sr. Sec School
Delhi 04.2004 - 04.2005
Skills
Knowledgeable in [MS Word, Excel, PPT, Drive)]
Working Knowledge Sales Execution CRM Lead -squared
Team Handling
Good Negational skills
Planning and Coordination
Interests
Hobbies
· Watching Movies ,Listening to music ,Internet surfing
Timeline
Team Leader
Kidext Techonlgoies pvt Ltd.(www.piggyride.com
03.2022 - Current
Business Development Executive
Vedantu Innovations Pvt. Ltd (www.Vedantu.com)
07.2020 - 02.2022
Associate Team Leader
Applect learning systems Pvt Ltd (Meritnation.com)
07.2013 - 06.2020
Sr. Client Relation Executive
Adception InfoTech Pvt. Ltd : (Myadcorner.com)
03.2012 - 06.2013
Customer Service Executive
Visnova Solutions private limited
03.2011 - 02.2012
Bachelor of Arts - Humanities
Maharaja Agrasen College
07.2007 - 08.2010
Inter School - Humanities
Rajkiya Sarvodaya Boys Sr. Sec School
04.2005 - 06.2007
High School Diploma -
Rajkiya Sarvodaya Sr. Sec School
04.2004 - 04.2005