Performance-oriented Sales Leader offering exceptional record of achievement in 13 year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Hi, I’m
SURAJ KUMAR
A Seasoned Hotelier And A Hardcore Sales Expert
Pune
Summary
Overview
11
years of professional experience
5
years of post-secondary education
1
Language
Work History
Fariyas ResortLonavala
Associate Director of Sales
10.2017 - 01.2021
Job overview
- Proactively manage Wedding and social market to ensure maximum yield in rooms and banqueting revenue in line with budgetary objectives
- Maintain valid call objectives and relevant action plans for social / wedding segment, and ensure all follow up is executed in timely manner
- Work closely with client and key hotel departments throughout duration of their event, being available to assist them at appropriate times
- Communicating client requirements in timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service
- Attend and Chair Pre Event Meetings, and Menu Tastings as required
- Ensure hotel costs are effectively controlled
- Work closely with Banquet department to ensure all contractual terms agreed upon are carried out (including management of Guest
- Room Attrition and follow-up on Deposit Schedule)
- To take personal responsibility for understanding Sales and
- Marketing plan and required budgetary guidelines of resort, to enable empowered decisions in all rate negotiations
- To participate in annual Sales & Marketing Planning process under direction of Vice president and take responsibility in conjunction with Director of Sales, and Sales Manager for compilation of competitor rate and product information, and pricing analysis
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Managed team of sales representatives, providing guidance
- Collaborated with marketing teams to help sales campaigns reach target audiences.
- Implemented systems and procedures to increase sales.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Prepared sales presentations for clients showing success and credibility of products.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Organized promotional events and interacted with community to increase sales volume.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Managed and motivated sales team to increase revenue 45% in 3 years
Fariyas Resort Pune
Sales Manager
04.2015 - 09.2017
Job overview
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Established and cultivated solid business relationships with new or existing customers.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Evaluated performance against goals and implemented appropriate development plans.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Implemented systems and procedures to increase sales.
- Organized promotional events and interacted with community to increase sales volume.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Prepared sales presentations for clients showing success and credibility of products.
The corinthiens Resort & ClubPune
Sales Manager
01.2013 - 04.2015
Job overview
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Established and cultivated solid business relationships with new or existing customers.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Implemented systems and procedures to increase sales.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates
Fariyas Resort Lonavala
Assistant Sales Manager
07.2011 - 12.2012
Job overview
- Communicating client requirements in timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service
- Ensure hotel costs are effectively controlled
- Work closely with Banquet department to ensure all contractual terms agreed upon are carried out (including management of Guest
- Room Attrition and follow-up on Deposit Schedule
- Assemble and distribute consistent, concise group resumes and banquet event orders that clearly represent events every requirement for all departments
- Conduct Property Site Visits in line with resort guidelines
- Assisted sales team with completing customer transactions and managing issues.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Managed and developed sales team.
- Generated sales report to help upper management make effective decisions and sales plans.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
Delhi business schoolNew Delhi
Marketing Executiven
07.2009 - 07.2010
Job overview
- Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Identified industry benchmarks to measure success of key digital strategy areas.
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
- Engaged, informed and supported staff on media and marketing outcomes.
- Planned and executed marketing campaigns to target groups, areas and wider community.
Education
Delhi Business SchoolDelhi
Master Of Adminsttation from Marketing
07.2009 - 06.2011
University Overview
Bhopal School of Social Sciences Bhopal
BBA from Marketing
07.2006 - 06.2009
University Overview
Skills
New Business Development
undefinedAccomplishments
Accomplishments
- Research survey On scope of linen shirts in Indian Market
- Participated in Cultural Events and Managing Committee
- Participated in GD, Debates, and Extempore
- Participated in Blood Donation Camp in college Attended ASSOCHAM Seminar on Women empowerment, New Delhi Member of the organizing committee of Annual Management Fest "MOSIAC" in MBA Organized CRISIS management event in college in year 2010
Timeline
Associate Director of Sales
Fariyas Resort
10.2017 - 01.2021
Sales Manager
Fariyas Resort
04.2015 - 09.2017
Sales Manager
The corinthiens Resort & Club
01.2013 - 04.2015
Assistant Sales Manager
Fariyas Resort
07.2011 - 12.2012
Marketing Executiven
Delhi business school
07.2009 - 07.2010
Delhi Business School
Master Of Adminsttation from Marketing
07.2009 - 06.2011
Bhopal School of Social Sciences
BBA from Marketing
07.2006 - 06.2009
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