Suraj Kumar

Results-driven QA Lead with a decade of experience in both Manual and Automation testing with diverse experience across various industries and domain.

Currently contributing as a Senior QA-Lead Automation at Zoof Software Solution Pvt Ltd for countable.co

• Lead a dynamic QA team, overseeing the planning and execution of comprehensive test strategies.
• Led the transition from manual to automated testing processes, resulting in reduction in regression testing time.
• Collaborated with development and product teams to ensure the integration of test automation into the CI/CD pipeline.
• Implemented Tenjin Tool for efficient Mobile and Web test automation, reducing test script development time by 20%.
• Updated quality control standards, methods, and procedures to meet compliance requirements.
• Wrote and implemented new rework procedures to standardize processes and streamline workflow.
• Updated test design process with help of Chat GPT and help team in reducing test design efforts and time by 80%.

• Conducted manual and automated testing for complex web applications, ensuring the delivery of high-quality software.
• Established a comprehensive testing framework using Selenium and Appium, significantly improving test coverage.
• Collaborated with cross-functional teams to identify and resolve software defects, contributing to the enhancement of overall product quality.
• Mentored junior QA engineers in adopting automation best practices, resulting in improved team efficiency.
• Got Expertise in Taxing domain and worked for GTES application a Global Tax E-Invoicing Solution.

• Led the QA team for Woo Dating, an international dating app with 10M+ downloads.
• Conducted 5+ levels of testing, including functional,regression, API, database, performance, and UAT.
• Automated test data execution using shell scripts.
• Established a comprehensive testing automation framework using Selenium and Appium, significantly improving test coverage.
• Collaborated with cross-functional teams to identify and resolve software defects, contributing to the enhancement of overall product quality.
• Mentored junior QA engineers in adopting automation best practices, resulting in improved team efficiency.
• Liaised with HR manager to organize and perform quality standard training for new and existing staff.
• Skills/Tools used: Postman,Selenium,Apium,Charles(DebugingProxyApplication) PUTTY, Trello, Kibana Logs, AppCenter by Microsoft, Android Studio, Vysor, Invision Studio, SQL, Katalon Studio,Jenkins, JMeter, Lambda Test, Firebase, Google Play Console and LT Browser.

• Managed testing for Axis Digital Centre, overseeing website and telephone banking applications.
• Orchestrated the transformation of Axis Digital Centre by introducing cutting-edge technologies and optimizing the Contact Center operations.
• Spearheaded the successful implementation, testing and customization of Genesys tools, including CC Pulse and I Leverage, revolutionizing call
  routing mechanisms and significantly improving Contact Center efficiency.
• Led the comprehensive testing of Interactive Voice Response (IVR) systems, ensuring seamless and user-friendly customer interactions, and actively contributed to the integration of CRM systems for a unified customer experience.
• Conducted thorough User Acceptance Testing (UAT) for new features and enhancements, aligning closely with business requirements and ensuring the delivery of high-quality software.
• Pioneered the setup and configuration of the Contact Center, playing a pivotal role in streamlining communication channels and enhancing overall customer satisfaction.
• Collaborated seamlessly with cross-functional teams, including Business and Development, to refine and finalize requirements, resulting in optimized software performance.
• Played a pivotal role in testing and implementing digital lead sources such as Missed calls, SMS, Website, Mobile apps, Web chat, Whatsapp, and Video for various products, enhancing customer engagement across multiple channels.
• Led the comprehensive testing of customer service request of various products as"Cheque Book Request, NEFT, FD Creation etc through Interactive Voice Response (IVR) and call routing.
• Worked on testing of Credit Card Activation/Block/Credit Limit Increase through IVR over Genesys.
• Worked on testing of Cross Selling and integration of STP process with Apollo, MAX and TATA AIG portal for instant issuance of Health Insurance/General Insurance/Life Insurance over Genesys-IWS through IVR instant debit process.

• Developed and executed QA test cases, scripts and procedures for automated software maintenance.
• Assessed application patches and updates at development, testing and quality assurance stages.
• Testing of new changes to enhance system performance and accuracy.
• Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
• Documented testing procedures for developers and future testing use.
• Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
• Evaluated function, performance and design compliance of every product against design standards and customer needs.