Suraj Kumar

i have 7 year experience , 3 years experience collection department and credit card sales , 1 year erp installation ,

2 year experience Bada business pvt. ltd as a consultant .

And i know banking sector working service .

• Enhanced collections efficiency by implementing and monitoring strategic collections plans.
• Streamlined department operations by optimizing workflows, policies, and procedures.
• Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
• Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.

• Created engaging content for Pinterest, Facebook, and Instagram.
• Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
• Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
• Updated spreadsheets with statistical, financial and non-financial information.
• Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
• Generated leads through phone calls, emails and face-to-face interactions.
• Collected, analyzed and summarized data and trends to provide marketing tracking and research.
• Tracked marketing efforts to monitor results in real-time.
• Assisted in growing customer database through lead generation tactics like landing page optimization or targeted online advertising campaigns.
• Maintained documentation, detailing assignments, in-progress work and completed project milestones.
• Enhanced customer engagement with the development of compelling content for email newsletters and blog posts.