SURAJ KUMAR
New Delhi
Summary
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
1
1
year of professional experience
Work History
Front Office Associate
Marriot International
2023.11 - Current
*Attending Shift briefings Conducted by the Manager on Shift.
*Attending daily Shift Trainings.
*Taking shift handover.
*Taking cash handover.
*Blocking rooms for the VIP & Sending VIP Amenities
Voucher to the F&B.
*Enrolling guest for the IHG enrollment &e ensuring maximum guest are enrolled .
*Handling Check in and Checkout .
*Handling Shift Wise reception email.
*Preparing Group in Opera & Marsha
*Handling Group billing & group arrivals .
*Handling Guest Complaints .
* Making Incidents Log for the Guest Complaint &
Informing Complaints to the respective department
managers to handle the guest before Checking out .
* Received appreciation letter for handling guest voice .
*Achieving targets for upselling.
Education
IHM - Hotel Management
Yuva Parivartan Organization
New Delhi, IndiaBachelor of Arts -
Delhi University
North Camps Front Office Diploma - IHM
SAATHIYA Skills Academy
Bangalore 02.2023
High School Diploma -
Geeta Public Senior Secondary School
New Delhi, India01.2019
Skills
- Problem-solving skills
- Guest Relations
- Word Processing
- Report Generation
- Sales Support
- Report Preparation
- Cash Handling
- Document Management
- Listening Skills
- Mail handling
- Billing and Invoicing
Timeline
Front Office Associate
Marriot International
2023.11 - Current
IHM - Hotel Management
Yuva Parivartan Organization
Bachelor of Arts -
Delhi University
Front Office Diploma - IHM
SAATHIYA Skills Academy
High School Diploma -
Geeta Public Senior Secondary School