Suraj Kumar
Delhi
Summary
Adept in maintaining the highest standards of room cleanliness and guest service, my tenure at Park Plaza honed my expertise in inventory management and bed making proficiency. Demonstrating a strong teamwork orientation, I significantly contributed to enhancing guest satisfaction and operational efficiency. My proactive approach in addressing guest needs and maintaining hotel amenities underscores my commitment to the hospitality industry.
Overview
6
6
years of professional experience
Work History
Room Attendant
park plaza
East Delhi
06.2022 - Current
- Responded quickly to guest requests for additional items or services within scope of service offered by the hotel.
- Inspected vacant rooms for repairs or renovations needed before assigning them to new guests.
- Replenished each guest room with water glasses, toiletries and paper products.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Attended regular training sessions conducted by supervisors on topics related to hospitality industry standards.
- Managed linen cart by keeping neat and organized.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Inspected rooms for safety hazards and working conditions of equipment to report repair needs to maintenance team.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Reported lost-and-found items promptly to the supervisor or manager on duty.
- Demonstrated excellent customer service skills when interacting with guests throughout their stay.
- Reported damage or theft of hotel property to management.
- Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Delivered items requested by guests such as extra pillows or blankets in a timely manner.
- Cleaned and returned vacant rooms to occupant-ready status.
- Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
Hotel Operational Trainee
park plaza
East Delhi
12.2021 - 05.2022
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Greeted guests upon arrival at the hotel and provided them with information about services available.
- Issued room keys and escort instructions to bellhops.
- Conducted inspections of guest rooms, public areas, restaurants, and other facilities within the hotel.
- Maintained an accurate record of room inventory availability on a daily basis.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Assisted in the preparation of daily reports and documents for hotel operations.
- Computed bills, collected payments and made change for guests.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
- Assisted guests at check-in, providing information on various services within hotel.
- Responded promptly to customer inquiries regarding services or amenities offered by the hotel.
Hotel Trainee
radisson blu kaushambhi
Delhi Ncr
09.2018 - 05.2019
- Issued room keys and escort instructions to bellhops.
- Ensured that all areas of the hotel were kept clean and orderly at all times.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Assisted kitchen staff with basic food preparation activities such as cutting vegetables or plating dishes.
- Assisted with housekeeping tasks such as cleaning guest rooms, changing linens, and stocking supplies.
- Worked with cross-functional teams to achieve goals.
Education
Bachelor of Science - Hospitality Management
Bharathiar University
Coimbatore05-2020
Some College (No Degree) - 12th Cbse board
Patrachar Vidyalaya
DelhiSome College (No Degree) - 10th cbse board
Sant Nirankari School
DelhiSkills
- Corporate standards
- Linens and toiletries replacement
- Room inspection
- Inventory and supply
- Maintenance reports
- Lost and found procedures
- Bed making proficiency
- Housekeeping knowledge
- Teamwork orientation
- Hospitality industry
- Chemicals disposal
- Guest room confidentiality
- Linen replacement
Affiliations
- active participant of the culitural events conducted at park plaza
- active participant in the cleaning activity
- participated at the fire and safty program at park plaza
Accomplishments
Two times star of the month at park plaza
Languages
Hindi
First Language
English
Beginner
A1
Personal details
- Date of birth : 01-04-1997
- Gender : male
- Marital status: married
- Present location: delhi
References
- Name - Miss. Sonam Joshi
- designation-Executive housekeeper
- oorgnisation-radisson blu pari chowk noida
- mobile no. 9716764234
Timeline
Room Attendant
park plaza
06.2022 - Current
Hotel Operational Trainee
park plaza
12.2021 - 05.2022
Hotel Trainee
radisson blu kaushambhi
09.2018 - 05.2019
Bachelor of Science - Hospitality Management
Bharathiar University
Some College (No Degree) - 12th Cbse board
Patrachar Vidyalaya
Some College (No Degree) - 10th cbse board
Sant Nirankari School
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