Suraj Kumar Rawat
Delhi
Summary
Seasoned Analyst at HCL Technology, adept in optimizing logistics and enhancing customer satisfaction through proficient data analysis and inventory management. Excelled in supervising a team of eight, showcasing leadership and advanced knowledge in VLANs and network IP addressing. Demonstrated expertise in handling U.S. and international clients, significantly improving operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Analyst
HCL Technology
Noida
10.2023 - Current
- Here, I joined in October 2023 as a VOIP network order manager analyst; later, I was promoted to subject matter expert. So, currently, I am serving as an expert in Business Connect Networking Order operations.
- Supervising a group of eight individuals.
- I am a specialist proficient in optimizing logistics for efficiency and customer satisfaction, skilled in data analysis, inventory management, and process improvement.
- I handle both U.S. and international clients.
- I ensure the configuration of basic network devices, including setting up VLANs, port configurations, and IP addressing.
- Worked closely with senior network engineers, and other IT teams, to ensure smooth network operations and quick resolution of issues.
- Provided L1 network support to internal users, diagnosing connectivity issues, and escalating more complex issues to senior engineers.
- Coordinate the installation and configuration of network hardware devices, like routers (CPE), Beas Box (NID), switches, and access points.
- Networking Products: Internet access circuit installation, Internet dedicated Ethernet circuit, CPE/router, network interface device (NID/beas box), private IPs, managed WAN services, VoIP services—e.g., migration, porting, native TNs, SIP domain, IPSec configuration, etc.
- Tools: ESAP, ProQuest, UOTM, Provisioning Controller, NDMT, SFDC, Canvas, iVUE installer, OM+, EZstatus, Ve-CRM, COM PUTTY, etc.
Sr. Project Coordinator
Congruex Asia Pacific LLP
Mohali
07.2021 - 10.2023
- Addressed queries related to projects for Comcast and Frontier Communications.
- Maintained effective communication with management to achieve project deadlines.
- Utilized MS Office and Site Tracker to keep information current.
Scoping Engineer
Congruex Asia Pacific LLP
Mohali
07.2021 - 10.2023
- Extensive knowledge of PFPs as well as Splitters including HUBs with FDHs plus FPs along with FDTs.
- Scoped F1, F2, and F3 jobs in Ohio for AT&T and Frontier communication projects.
OSP Design Engineer
Congruex Asia Pacific LLP
Mohali
07.2021 - 10.2023
- Led OSP designing for AT&T projects including ASE, FTTCS, FTTB, FTTX, LIGHT GIG, CRAN, CBAND and GPON in Anaheim West.
- Completed installations for both underground and aerial placements.
- Experienced in handling various types of telecommunication infrastructure including poles, manholes, handholes, fiber barrels, CMPH, CAD, pedestrian.
- Contributed to AOTX projects.
Supervisor
R.D. Fashion
Delhi
07.2018 - 11.2020
- Leads and guides team while ensuring effective communication, decision-making, problem-solving, task planning, and organization.
- Developed team members, monitored performance, and built a positive team environment.
- Client: Shahi Exports, Pvt. Ltd.
Education
B. Tech - Electrical and Electronics
Noida Institute of Engineering And Technology
Greater Noida08.2020
Intermediate/+2 -
Dev Samaj Modern School
DELHI06.2016
Matriculation -
PD MODEL SENIOR SEC SCHOOL
Delhi06.2013
Skills
- Salesforce
- SITE TRACKER
- MS Office, Excel
- MS Office Word
- MS Office - PPT
- VLANs
- Network IP Addressing
- TCP/IP
- DNS
- DHCP
- ARP
- L1 network support
- Routers
- Beas Box
- Switches
- Access points
- Network Circuit Setup
- Internet Dedicated Ethernet Circuit
- CPE/Router
- Network Interface Device
- Private IP Configuration
- Managed WAN services implementation
- VoIP services
- ESAP
- ProQuest
- UOTM
- Provisioning controller
- NDMT
- SFDC
- Canvas
- IVUE installer
- OM
- EZ status
- Ve-CRM
- COM PUTTY
- MATLAB
- Multisim
- PSpice
- Proteus
- Aramis-DT
- CFAS
- ELP portal
- MIC
- JAM Reports
- IMAGINE Reports
- Geospatial Analysis with Google Maps
- CGIS
- 2D Design with AutoCAD
- Near Map
- My MAP
- TX-DOT UIR
- VARASETT
- ACAS
- NJUNS
Certification
- ARAMIS
- AutoCAD
- CN-IFP-OHIO-Scoping
- NDSStandard OSP
- Frogs
Hobbies and Interests
- Gaining knowledge
- Reading
- Net surfing
- Listening to Music
- Volleyball
- Football
Projects
Cell Phone Detector, Learnt about the working of cell phone detector using Bread Board circuit design with the help of necessary circuit elements., 03/01/17 GSM based Railway Track Security System, Learnt about the working of GSM based tracking system using Arduino circuit design with the help of necessary circuit elements., 08/01/20
Languages
- English
- Hindi
- Bhojpuri
Academicaccomplishments
- 3rd prize in 100m running in Inter-School Championship (2015)
- Participated in ROBO-War's tech fest Event in college (2017)
Timeline
Analyst
HCL Technology
10.2023 - Current
Sr. Project Coordinator
Congruex Asia Pacific LLP
07.2021 - 10.2023
Scoping Engineer
Congruex Asia Pacific LLP
07.2021 - 10.2023
OSP Design Engineer
Congruex Asia Pacific LLP
07.2021 - 10.2023
Supervisor
R.D. Fashion
07.2018 - 11.2020
B. Tech - Electrical and Electronics
Noida Institute of Engineering And Technology
Intermediate/+2 -
Dev Samaj Modern School
Matriculation -
PD MODEL SENIOR SEC SCHOOL
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