SURAJ KUNDU
Marketing Sales
Indore
Summary
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
15
15
years of professional experience
6
6
Languages
Work History
Express-Branch Manager
Busy Bees Logistics Solutions
08.2024 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Negotiated with vendors to secure cost-effective solutions for branch operations, significantly lowering overhead costs.
Opertaion Team Lead
Premiere People Logistics Soliution
07.2023 - Current
- Resolved employee conflicts in most efficient manner and while following all company protocols.
- Ensured alignment by reconciling shipment data between multiple systems.
- Selected carriers and suppliers and monitored service against performance criteria.
- Confirmed carrier compliance with company policies and procedures for product transit or delivery.
- Settled conflicts concerning transportation, logistics systems and customer issues to minimise logistical issues and delays.
- Recommended optimal transport modes, routes or frequency to reduce delivery times.
- Delivered solutions to logistics problems while maintaining high levels of service within budgetary requirements.
- Negotiated rates and contracts with transportation and logistics providers with favourable outcomes.
- Negotiated contracts with suppliers to establish quality, cost and delivery requirements.
Operation Team Lead
Trocko Logi Pvt Ltd
11.2021 - 03.2023
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Verified that teams carried out tasks in compliance with company regulations.
- Monitored team performance, providing suggestions for improvement and training programmes to increase team efficiency
- Managed operations efficiently and effectively, verifying customers received exceptional service.
- Delivered quality service with friendly and professional demeanour.
- Kept communications regular with internal and external customers, updating them on matters including timeframes and order status.
- Kept in regular contact with delivery drives to maintain updated on order statuses and promptly communicate to customers in case of any shipment delays.
- Processed internal freight and logistics enquiries to resolution, maintaining clear communication records.
Operation Manager
Myvo Trans Logistics
06.2018 - 10.2021
- Work with Finance, sales, and the manufacturing team to determine the best vendors and distributors
- Build and maintain good relationships with vendors
- Place Vehicle Before Order Open in Market,
- Build Relation With Vehicle Supplier
- Trained employees on optimal processes and use of equipment to boost department productivity.
- Developed and shared best practices across company to align with objectives and quality standards.
- Exceeded team goals by partnering with staff to share and implement customer service initiatives.
- Oversaw budget, accounting and payroll to meet deadlines.
- Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching.
- Hired and evaluated associates and management staff to add to workforce and meet demands.
Territory Supply Manager
Rivigo Service Pvt Ltd
02.2017 - 05.2018
- On Board Quality suppliers
- Training of suppliers Capture data for suppliers
- Transacting suppliers every month
- Maintaining relationship with them meeting them
- End to End Supplier ownership
- Collect there KYC documents
- Revenue Target
- Daily, Weekly, Monthly, Yearly Bases
- Plan and implement the overall supply chain strategy
- Collaborate with Sales, Operations, and Customer Service teams
- Suggest solutions for process improvements
- Identify process bottleneck and implement solutions in a timely manner
- Train and evaluate others
- Provide constructive feedback
- Negotiated with suppliers and implemented contracts to secure value for money and maximise resources.
- Updated contract management software and reporting frameworks to drive efficiencies and improve accountability.
- Built strong relationships with suppliers to optimise performance and guarantee contract deliverables.
- Managed tenders for key partnerships and operations spanning multi-year contracts.
- Trained staff on procurement policies and procedures to promote consistent supplier sourcing.
- Mitigated supply chain risk through proactive planning and by enforcing stable contracts.
Team leader
Capitalstars Research
Pvt Ltd
02.2015 - 12.2016
- Follow up and close the deal Handle clients queries and solve them Achieve Sales target Listening to customer requirements and presenting appropriately to make a sale Maintaining and developing relationships with existing customers via telephone calls and emails Acting as a contact between a company and its existing and potential markets Understanding clients need providing best services Acquisition retention of clients
- Completed audits and risk assessments to achieve regulatory compliance.
- Trained and supervised team to deliver on store sales targets.
- Delivered quality service with friendly and professional demeanour.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
- Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
Team Leader
McDonald's
Corporation, Hardcastle
Restaurants Pvt. Ltd
09.2010 - 12.2013
- Supervise and train of new Employee .Set-up and delivery of service for a variety of special events and dinners,
- Assist with meal service
- Delegate and assign tasks
- Implement and follow a cleaning schedule
- Attend weekly Team Leader meetings
- Assist with scheduling, ordering, inventory, cost and waste control.
- Responsible for Sales of nancial services to Corporate Clients
- Its Inhouse sales Generate leads apart from available database
- Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
- Developed open and professional relationships with team members to facilitate effective issue resolution.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Oversaw stock control to maintain sufficient inventory levels and minimise waste.
- Resolved complex customer enquiries, disputes and complaints.
- Trained and supervised team to deliver on store sales targets.
- Delivered quality service with friendly and professional demeanour.
- Tactfully handled complaints from staff, management and clients using excellent problem-solving and dispute resolution skills.
Education
B.COM -
PNB GUJRATI COMMERCE COLLEGE
10th -
N. M. MEMORIAL HIGHER SECONDARY SCHOOL
12th -
N. M. MEMORIAL HIGHER SECONDARY SCHOOL
Skills
Team leadership
Hobbies
- Playing Games
- roaming
- leasing music
Timeline
Express-Branch Manager
Busy Bees Logistics Solutions
08.2024 - Current
Opertaion Team Lead
Premiere People Logistics Soliution
07.2023 - Current
Operation Team Lead
Trocko Logi Pvt Ltd
11.2021 - 03.2023
Operation Manager
Myvo Trans Logistics
06.2018 - 10.2021
Territory Supply Manager
Rivigo Service Pvt Ltd
02.2017 - 05.2018
Team leader
Capitalstars Research
Pvt Ltd
02.2015 - 12.2016
Team Leader
McDonald's
Corporation, Hardcastle
Restaurants Pvt. Ltd
09.2010 - 12.2013
B.COM -
PNB GUJRATI COMMERCE COLLEGE
10th -
N. M. MEMORIAL HIGHER SECONDARY SCHOOL
12th -
N. M. MEMORIAL HIGHER SECONDARY SCHOOL
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