Suraj Maurya
Customer Service Support Speaslist
Lucknow
Summary
Diligent Customer Support with solid background in customer service and support. Proven ability to resolve customer issues effectively, ensuring high satisfaction levels. Demonstrated proficiency in communication and problem-solving skills to enhance service delivery.
Overview
6
6
years of professional experience
4
4
Certificate Appreciation
1
1
Best Customer Service Specialist
3
3
Customer Champion
Work History
Customer Service Support Specialist
Tata Croma
09.2022 - 02.2025
- Streamlined support processes for improved efficiency and reduced response times.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Developed comprehensive knowledge of products and services to better assist customers.
Sales Executive
Reliance Digital
07.2021 - 09.2022
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Cashier Team Lead
Reliance Trends
12.2019 - 05.2021
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contribut
Education
MBA - Information Technology & Marketing
Maharishi University of Information Technology
Lucknow 04.2001 -
Bachelor of Arts - English Language And Literature
Kanpur University
Kanpur 04.2001 -
Course On Computer Concept (CCC) - Compuer
Nielt
Lucknow 04.2001 -
Skills
Customer service
Customer relations
Problem-solving
Customer relationship management (CRM)
Conflict resolution
Time Manegement
Certification
Appriciation
Timeline
Appriciation
08-2024
Customer Service Support Specialist
Tata Croma
09.2022 - 02.2025
Sales Executive
Reliance Digital
07.2021 - 09.2022
Cashier Team Lead
Reliance Trends
12.2019 - 05.2021
MBA - Information Technology & Marketing
Maharishi University of Information Technology
04.2001 -
Bachelor of Arts - English Language And Literature
Kanpur University
04.2001 -
Course On Computer Concept (CCC) - Compuer
Nielt
04.2001 -