Suraj Mishra
Mumbai
Summary
Customer-oriented Store Manager offering over 12 plus years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Proficient in MS office, MS Word, MS excel and Powerpoint presentation
Overview
12
12
years of professional experience
Work History
Store Manager
Parcos
Mumbai
03.2021 - Current
- Daily Operations: Handled daily store tasks, from opening to closing, ensuring smooth cash handling and operational efficiency.
- Inventory Management: Kept a close eye on stock levels, ordering replenishments as needed to keep shelves well-stocked.
- Sales Strategies: Developed effective sales tactics to boost profits, focusing on customer satisfaction and increased revenue.
- Customer Service Excellence: Set high standards for service and ensured team members delivered top-notch assistance to customers.
- Promotional Events: Organized exciting events to showcase products, driving up interest and sales.
- Customer Issue Resolution: Quickly addressed any customer concerns, maintaining a positive shopping experience.
- Team Leadership: Led recruitment, training, and supervision of staff to maintain a skilled and motivated team.
- Safety and Compliance: Ensured adherence to safety protocols and company policies, providing a secure environment for both staff and customers.
- Efficient Systems: Implemented streamlined processes for inventory management, optimizing stock movement.
- Financial Analysis: Analyzed financial data to pinpoint areas for improvement, enhancing profitability.
- Performance Management: Maintained detailed records of employee performance, offering guidance and support for improvement.
- Scheduling: Created efficient weekly schedules, ensuring appropriate staffing levels for smooth operations.
- Price Management: Regularly checked prices to remain competitive and maximize sales.
- Operational Efficiency: Evaluated departmental efficiency to identify and implement enhancements.
- Banking Activities: Managed daily banking tasks, ensuring accurate deposits and withdrawals.
- Cost Reduction Initiatives: Identified opportunities for cost savings through waste reduction strategies.
- Reporting: Prepared comprehensive monthly reports on sales, expenses, and profits.
- Internal Collaboration: Fostered strong relationships with internal teams to enhance business processes.
- Training and Mentoring: Provided thorough training and mentorship to associates, ensuring they were equipped to excel in their roles.
- Loss Prevention: Implemented measures to minimize loss through inventory tracking and physical counts.
- Operational Standards: Maintained high operational standards through diligent opening, closing, and shift change procedures.
- Performance Monitoring: Monitored employee performance and addressed any performance gaps promptly.
- Floor Management: Prepared weekly schedules to ensure proper floor coverage, optimizing customer service.
- Sales Maximization: Delivered exceptional customer service and upheld standard practices to drive sales and minimize loss.
- Visual Merchandising: Updated and maintained store signage and displays to attract customers and enhance the shopping experience.
- Task Assignment: Prepared staff schedules and assigned duties to team members effectively.
Sales Executive
BCPL Pvt Ltd
Mumbai
01.2018 - 07.2024
- Stay Updated: I stay informed about new fragrance releases, industry trends, and customer preferences.
- Offer Personalized Recommendations: I tailor my recommendations based on individual preferences, occasions, and seasons.
- Enhance the Experience: I go the extra mile to make the fragrance shopping experience enjoyable and memorable for customers.
- Handle Challenges: I confidently address any issues or concerns raised by customers, striving to find satisfactory resolutions.
- Seek Feedback: I actively seek feedback from customers to improve my service and better meet their needs.
- Collaborate with Colleagues: I work closely with colleagues to create a cohesive and supportive team environment.
- Embrace Training Opportunities: I eagerly participate in training sessions and workshops to enhance my knowledge and skills in fragrance advising.
- Stay Organized: I maintain thorough records of customer preferences and purchases to provide personalized service in future interactions.
- Promote Loyalty Programs: I educate customers about loyalty programs and incentives to encourage repeat business.
- Celebrate Successes: I celebrate achievements and milestones, both personal and team-related, to foster a positive and motivating work environment.
Sales Executive
Loreal Luxury
Mumbai
02.2020 - 07.2020
- Customer Assistance: Greet customers, inquire about their preferences, and provide recommendations based on the customer's taste, occasion, and budget.
- Product Knowledge: In-depth knowledge about various fragrances, including their ingredients, scent profiles, brands, and packaging. This enables them to suggest suitable options to customers.
- Sales: Met sales targets by effectively promoting and upselling fragrances and related products.
- Maintaining Stock: Ensure that their assigned area is well-maintained and stocked with the latest products. Also participated in inventory management tasks, such as restocking shelves and processing deliveries.
- Customer Education: Educate customers about fragrance families, notes, and how scents evolve over time. Provide tips on proper application and storage of fragrances.
- Handling Queries: Addressed customer inquiries regarding product availability, pricing, promotions, and return policies.
- Building Relationships: Built long-term relationships with customers by providing exceptional service, remembering their preferences, and following up on purchases.
- Visual Merchandising: Contributed to the visual appeal of their department or store by arranging products attractively and ensuring that displays are clean and organized.
- Compliance: Adhere to company policies and guidelines, including those related to hygiene, safety, and ethical sales practices.
Sales Executive
Tarz Distribution Private Limited
Mumbai
02.2018 - 02.2020
- Assist Others: I help customers find fragrances that match their unique preferences and style.
- Expand My Knowledge: I continuously learn about different scents, understanding their ingredients and how they complement each other.
- Encourage Exploration: I encourage customers to sample various fragrances, guiding them to discover new favorites.
- Achieve Personal Goals: I work towards my own sales targets, striving to excel in recommending and selling fragrances.
- Maintain Orderliness: I ensure the fragrance section remains organized and visually appealing.
- Share Expertise: I share my expertise with customers, educating them about the nuances of different fragrances and how to choose the perfect one.
- Offer Assistance: I'm always available to address any inquiries customers may have, providing assistance with product knowledge and store policies.
- Build Connections: I cultivate strong relationships with customers by being approachable, friendly, and attentive to their needs.
- Craft Engaging Displays: I take pride in creating captivating displays that highlight the beauty and allure of each fragrance.
- Adhere to Standards: I uphold the store's standards and guidelines, ensuring professionalism and integrity in all interactions.
Sales Executive
Intercraft Trading ltd
Mumbai
12.2012 - 12.2017
- Adapt to Change: I am flexible and adaptable, readily adjusting to changes in product offerings, promotions, or store procedures.
- Demonstrate Passion: I convey my genuine enthusiasm for fragrances, sparking interest and excitement in customers.
- Practice Active Listening: I attentively listen to customers' preferences and feedback, ensuring that their needs are understood and addressed.
- Show Empathy: I empathize with customers' concerns or indecision, offering reassurance and support throughout the decision-making process.
- Maintain Professionalism: I uphold professional conduct at all times, maintaining a courteous and respectful demeanor towards customers and colleagues alike.
- Stay Attentive: I remain vigilant and observant, proactively assisting customers and anticipating their needs.
- Stay Calm Under Pressure: I remain composed and focused, even during busy or hectic periods, ensuring that customers receive attentive service.
- Problem-Solving: I employ creative problem-solving skills to overcome challenges or objections raised by customers, finding suitable solutions.
- Follow Up: I follow up with customers after their purchase to ensure their satisfaction and to provide any additional assistance they may require.
- Contribute Ideas: I actively contribute ideas and suggestions for improving the fragrance department's operations, promotions, or customer engagement initiatives.
Education
Bachelors of Commerce - Commerce
Sinhgad College of Commerce and Management
Mumbai07-2018
Skills
- Customer Service Management
- Store operations oversight
- Shift Scheduling
- Operational budgeting
- Budget Administration
- Retail Inventory Management
- Operations Management
- Sales Promotions
Timeline
Store Manager
Parcos
03.2021 - Current
Sales Executive
Loreal Luxury
02.2020 - 07.2020
Sales Executive
Tarz Distribution Private Limited
02.2018 - 02.2020
Sales Executive
BCPL Pvt Ltd
01.2018 - 07.2024
Sales Executive
Intercraft Trading ltd
12.2012 - 12.2017
Bachelors of Commerce - Commerce
Sinhgad College of Commerce and Management
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