Suraj Naskar

•Worked as the lead SME and trainer for a US insurance process.

•Certification has been done for quality analysis, annuity work type, Medicare claim adjudication, Medicare supplemental claims entry.

• Handled process transition training.

•Worked on different work type under Annuity.

• detailed knowledge of BanCs platform.

• Worked on PL/SQL developer, Filezilla,Putty,Mastercraft.

• Spearheaded initiatives aimed at reducing backlogs by implementing strategic prioritization methods that streamlined claims handling processes.
• Adjudicate health claims keeping intact every necessary parameters.
• Detailed understanding of revenue cycle management.

• Drove process improvements aimed at increasing operational efficiency and reducing wait times for customers.
• Used to create and follow up service ticket against fraudulent transactions.
• Voice and Email support.