SURAJ Nayak

10pass

Computer

Ccc

Iti

Computer softwere and programing

And begick

• Reacted calmly during times of highly stressed or emergency situations.
• Maintained spreadsheets of data across multiple systems.
• Generated reports covering details about data, system operation, and error monitoring.
• Processed requests for service from internal and external customers.
• Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
• Provided basic end-user troubleshooting and desktop support.
• Implemented and maintained software solutions according to customer requirements.
• Utilized source control systems to manage software development cycle.
• Trained and supported end-users with software, hardware, and network standards and use processes.
• Collaborated with other departments to identify and solve software issues.
• Developed and designed software for variety of applications.
• Wrote and updated detailed technical documentation for software applications.
• Supported efficient use of available computer terminals and network access by coordinating schedules.
• Developed and tested software solutions to meet customer needs.
• Established and maintained relationships with software vendors.
• Studied client requirements, developing and implementing software solutions that fit with expectations.
• Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
• Installed, modified, and repaired software and hardware to resolve technical issues.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
• Performed tests of functionality, security, and performance of different workstations and devices.
• Analyzed user requirements and developed solutions to meet needs.
• Managed customers' expectations of support and technology functionality in order to provide positive user experience.
• Utilized Java, C#, and other programming languages to develop software solutions.