Suraj Pal
Bengaluru
Summary
Customer-focused professional with a background in customer service roles, providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. An open and positive communicator, adept at addressing routine needs and tackling unique challenges with a calm, level-headed approach.
Proficient customer service professional with good administrative, time management, and problem-solving abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Process Executive
Equiniti
11.2024 - Current
- Collaborated with cross-functional teams to ensure timely and accurate processing of financial and shareholder services, contributing to enhanced operational efficiency.
- Resolved client queries and escalations with professionalism, improving overall customer satisfaction and service delivery standards.
- Adhered to compliance and data security protocols, ensuring all tasks met internal and external audit requirements.
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
Executive
Executive 247
01.2024 - 11.2024
- Developed and implemented strategies to increase executive efficiency. Analyzed financial data to identify areas of cost savings and revenue growth.
- Worked closely with sales team members to create effective sales collateral.
Senior Executive
First Advantage
10.2021 - 12.2023
- Ensured compliance with customs regulations and government requirements.
- Maintained up-to-date knowledge of laws and regulations governing trade operations.
- Resolved discrepancies between customer documentation and customs records.
Senior Sales Executive
Redbus
09.2018 - 10.2021
- Created detailed itineraries for group tours and events, including lodging, transportation, meals, and activities.
- Developed budgets for group tours and events to ensure cost efficiency.
- Coordinated with vendors for event equipment rental, catering services, and other necessary supplies.
Education
Bachelor of Commerce -
NIILM University
Kaithal, India06.2022
High School Diploma - undefined
Jharkhand State Open School
12.2014
Skills
Change Implementation
Certification
Professional Development Courses: Studied Aviation inflight safety and security
Accomplishments
- CEO appreciation from Redbus for securing a sale Received
- 2 quarter R&R award from First advantage
Interest and Hobbies
Bodybuilding, Mixed Martial's Art
Timeline
Process Executive
Equiniti
11.2024 - Current
Executive
Executive 247
01.2024 - 11.2024
Senior Executive
First Advantage
10.2021 - 12.2023
Senior Sales Executive
Redbus
09.2018 - 10.2021
High School Diploma - undefined
Jharkhand State Open School
Bachelor of Commerce -
NIILM University
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