Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SURAJ PARMAR

Summary

Proven IT professional with a track record of resolving complex technical issues, ensuring minimal disruption at ITC Infotech Ltd. Skilled in Incident Management and demonstrating exceptional problem-solving abilities and excellent communication. Achieved significant system performance improvements through proactive hardware and software maintenance. Quick learner, adept in ITIL framework, enhancing operational efficiency and user satisfaction.

Overview

7
7
years of professional experience

Work History

Associate IT Consultant

ITC INFOTECH LTD
11.2020 - Current
  • Troubleshot and resolved complex technical issues, minimizing disruption to end users.
  • Provided technical support to end-users, promptly resolving issues and ensuring minimal disruption to operations.
  • Facilitated knowledge transfer through comprehensive documentation and training sessions for both staff and clients.
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
  • Analyzed system logs for identifying potential issues before they escalated into larger problems.
  • Improved system performance by proactively monitoring and maintaining hardware and software components.
  • Managed user accounts, permissions, and access controls to maintain a secure computing environment.
  • Managed Active Directory services including user account creation, group policy implementation, and access management to maintain secure environments while providing necessary resources for users.
  • Supported end-user needs by troubleshooting hardware and software issues in a timely manner, reducing user frustration and lost productivity time.
  • Reduced downtime during system upgrades by carefully planning and executing migration projects.

Desktop Support Engineer

Eteam InfoServices Pvt. Ltd.
09.2019 - 08.2020
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
  • Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Performed data backups regularly to safeguard critical information against loss or corruption due to system failures or security breaches.
  • Optimized PC performance through regular updates, patches, and system upgrades.
  • Documented and updated known fixes in knowledge base for future reference.

Desktop Support Engineer

Berkeley Commodities Pvt Ltd
11.2017 - 06.2019
  • Monitored network capacity and performance to diagnose and resolve complex network problems.
  • Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
  • Identified and immediately resolved issues with network devices.
  • Configure and Troubleshoot O365 applications.

Education

Information And Technology -

Chandigarh Engineering College
Punjab
07.2017

Skills

  • Incident Management
  • User Account Management
  • Problem-solving abilities
  • Excellent Communication
  • Operating System Deployment
  • Hardware troubleshooting
  • Hardware and software installation
  • ITIL framework knowledge
  • Quick Learner

Languages

English
Hindi

Timeline

Associate IT Consultant

ITC INFOTECH LTD
11.2020 - Current

Desktop Support Engineer

Eteam InfoServices Pvt. Ltd.
09.2019 - 08.2020

Desktop Support Engineer

Berkeley Commodities Pvt Ltd
11.2017 - 06.2019

Information And Technology -

Chandigarh Engineering College

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SURAJ PARMAR